Receptionist
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If you love helping people, enjoy variety, you want to acquire skills which embrace new technologies, and you want a role where everyday matters, we want to hear from you!
Apply now and join a team that values commitment, accountability, respect, and excellence (CARE).
Modality LLP is a large-scale provider of healthcare services, renowned for its innovative approach to delivering efficient pathways for patients requiring specialist care, leading to high quality patient outcomes.
We are looking for Receptionists to join our teams our Birmingham and Black Country sites on a full-time and part-time basis. This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration.
Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.
If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you
Why join us?
NHS pension scheme
Minimum 27 days annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Career development and education pathways
Enhanced family-friendly policies
Flexible working options
Wellbeing support initiatives
Job description
You should refer to the supporting documents for a full JD outlining core responsibilities.
You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems.
If you are seeking a challenging, rewarding role in a growing, supportive team, wed love to hear from you.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements:
Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
Right to work: Proof of UK working eligibility required at interview.
References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
Employment history: Please notify us of any employment gaps of 6 weeks or more.
Person specification
Skills
Essential
- Excellent communication and interpersonal skills.
- Problem-solving and organisational ability.
- Tolerance to fast pace working retaining professionalism to be able to support patients appropriately.
- Computer literate and adaptable in line with new ways of working.
Personal Qualities
Essential
- Confident, welcoming, professional, empathetic.
- Team player with a professional manner and appearance.
- Tactful, discreet, and proactive.
- Adaptable to taking on new skills and challenges.
Knowledge
Essential
- Knowledge of customer service principles.
- Reception protocols and call handling preferred but not essential.
- NHS / Clinical systems / MS Office applications.
- Previous experience in NHS/general practice preferred but not essential.
About the employer
Modality LLP is a provider of NHS and private community services within a number of regions across the UK.
Our service offer and expertise include: