Receptionist/Admin Assistant

We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our team of experienced and efficient Receptionist/Admin Assistants and the wider administrative and clerical team at Alexandra House, St Austell supporting the Restormel Community Mental Health Team and Dementia in Older People's Mental Health Service.The post holder should demonstrate a caring and sensitive approach to their work and be able to communicate clearly and professionally with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.This is a part-time post working 15 hours per week, Monday & Tuesday 08:45 to 17:00

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

Main duties of the job

The post holder will be required to provide a comprehensive service as part of the administration team, the Receptionist/Admin Assistant will provide the public face of the Integrated Community Mental Health Team (ICMHT) and Dementia in Older People's Mental Health Service (DOPMH) assisting service users, their families and carers, and all other professionals, as well as providing general reception duties, taking telephone calls, and using electronic systems, with a high degree of accuracy, always ensuring efficient and effective levels of service, on a daily basis.

There will be extensive liaison with service users, GP's, clinical staff within the service and the general public, providing an excellent customer service to facilitate efficient and sensitive communication. Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.

Person specification

Qualifications and Experience

Essential

• RSA III Word-Processing or equivalent qualification or experience
• GCSE English and Maths or equivalent qualification
• Previous clerical/admin/reception experience
• NVQ Level 3 in Business Administration or Customer Service or relevant equivalent experience

Desirable

• Experience of providing administrative support within a healthcare setting

Skills and Aptitude

Essential

• Good written communication skills including spelling, grammar and attention to detail
• Excellent knowledge and use of Microsoft - Outlook, Excel, Word

About the employer

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.