Recruitment Operations Specialist - EMEA

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Recruitment Operations is a key function within Colleague Servicing, responsible for program oversight to the end-to-end recruitment function, delivering and providing service in the areas of Background Verification, I-9 Administration, Post-Offer administration, recruiter, leader and applicant servicing, compliance and governance. Within the servicing space, the Recruitment Operations Specialist - EMEA will join a team of SMEs across the EMEA region who are responsible for providing subject matter expertise on a broad range of administrative and operational support that is critical to the candidate and/or colleague experience and life cycle. 

How will you make an impact in this role? 

Provide a broad range of administrative and operation support that is critical to the candidate and/or colleague experience & life cycle. May include support related to: 

• Assist with ensuring a seamless post-offer & onboarding experience for candidates, Hiring Leaders & Recruiters 
  
• Offer & Contract Process for EMEA markets with a primary focus on France 
  
• Pre-hire & onboarding activities (i.e initiating background verification, initiating onboarding process, Day 1 support) to both candidate & hiring leaders 
  
• Non-requisition related administrative tasks (i.e contract addendums and amendments) 
  
• Identify changes related to offer process and policy documentation as required, including standard forms and email templates 
  
• Provide timely updates to internal & external stakeholders as required 
  
• Ensure data integrity and compliance in all activities 
  
• Scanning and uploading supporting documentation, and maintaining digital data in a compliant and timely manner 
  
• Monitor emails and shared mailboxes utilising additional identified tools to support timely responses or escalations as required 
  
• Support Recruitment Operations activities in other EMEA locations as needed 
  
• Referral Payout Administration activities for EMEA  
  
• Contribute to ad hoc CEG projects of interest 
  

Minimum Qualifications 

• Fluency in French and English 
  
• Ability to effectively and efficiently communicate with candidates and internal partners 
  
• Ability to handle confidential information with the utmost discretion 
  
• Excellent attention to detail, with a proven ability to problem solve 
  
• Ability to perform administrative activities (e.g. document management) 
  
• Ability to work effectively in a team-based environment 
  

Preferred Qualifications 

• Additional fluency in Italian or Spanish advantageous 
  
• Preferred experience in Recruitment Operations administration, HR administration, and/or high-volume administrative activities 
  
• Experience with Microsoft Office Suite applications 
  
• Experience with recruitment tools, technologies, and platforms such as Taleo 
  

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities