Regional Workplace Experience Manager
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Regional Workplace Experience Manager
Contract: Professional Services, Production & Technology
Location: Manchester, with regional travel across Lancashire
Hours of work: 40
Contract Type: Permanent
We are seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across a portfolio of seven smaller satellite sites, ranging from approximately 40 sqm to 800 sqm.
The role focuses on delivering consistent, high-quality workplace services within environments that provide core facilities such as small kitchenettes and limited food provision.
Job Description
We are looking for an autonomous and highly organised individual who can manage a regional remit across the North West.
This role plays a key part in aligning day-to-day operations with the client vision and ISS standards, while offering potential opportunities for progression within ISS and its wider network.
Key Responsibilities
- Lead, motivate, and support workplace teams across multiple sites to deliver high service standards.
- Oversee the delivery of workplace services, including reception, cleaning, maintenance, catering, and events, in line with SLAs and KPIs.
- Conduct regular site visits to monitor service quality, address issues, and engage with on-site teams.
- Act as the primary point of contact for client stakeholders, maintaining strong and effective working relationships.
- Manage operational escalations and implement effective, timely solutions.
- Partner with clients to understand evolving needs and adapt workplace services accordingly.
- Champion health, safety, and ESG compliance, including sustainability initiatives such as waste reduction and energy efficiency.
Professional and Personal Competencies/Qualifications
- Proven experience in a senior workplace, facilities, or hospitality management role, ideally across multiple sites.
- Strong leadership and people management capability with experience developing teams.
- Excellent communication and stakeholder management skills.
- Experience using workplace management systems and the Microsoft Office Suite.
- Sound knowledge of health and safety requirements and sustainability practices.
- Demonstrable budget management and financial analysis experience.
- Full UK driving licence required (car/car allowance provided).
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.
Join ISS and be part of something bigger.