Registration Service Deputy Manager

Registration Service Deputy Manager

Job description

Contract: Permanent

Hours: 37 Per Week - Full Time

Working Style: You will work from a fixed workplace

Location: Neath Port Talbot Register Office, Forster Road, Neath SA11 3BN.

We are currently looking for a Deputy Registration Manager to join our team.

We are seeking a highly motivated and experienced individual to join our Registration Service as Deputy Registration Manager. This role will support the Superintendent Registrar and play a key part assisting with the leadership and supervision of the district’s registration team.

The successful candidate will be responsible for – supporting the Superintendent Registrar and assist leadership and supervision of the registration team.

The main duties of the post;

Support the Superintendent Registrar in the overall management of the local Registration Service for births, deaths, and marriages.

Supervise and provide day-to-day guidance to Registration Officers, ensuring the smooth and efficient operation of the register office.

To oversee the delivery of statutory registration services, maintaining compliance with relevant legislation and council policies.

Supervise on complex or sensitive cases, providing expert advice and support to staff and the public. Processing card payments and assisting with coordinating all bookings and ceremonies.

Deputise for the Superintendent Registrar as required, including representing the service at meetings and events.

Ensure high standards of customer service and professionalism across the team.

You will have experience in/of;

• Previous registration experience is essential and knowledge of relevant Acts and Regulations.
• - Management experience and knowledge.
• - Experience working within a customer-focused environment.
• - Experience of supporting, motivating, and supervising a team.

Ideally you will have;

- Degree level or equivalent qualifications.

- Level 3 NVQ (or equivalent) Registrar’s Qualification, or willingness to work towards this.

- Knowledge of Health and Safety at work

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package with a remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (not forgetting the additional 8 bank holidays too)
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.

For an informal discussion, please contact Sharon Thomas on

Phone: 01639 760021 or

Email: s.thomas1@npt.gov.uk

DBS requirements:

• This post is subject to a basic DBS check

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.

Welsh Language Requirements:

Welsh Language skills are desirable

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans.

In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Applicants must meet the essential criteria for the post to qualify for this. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.