Rehabilitation Case Manager

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Birmingham, Whiteley, Glasgow, Farnborough

Closing date: 17th March 2026

The opportunity:

If you’re a Registered Nurse (NMC registered), Occupational Therapist, or Occupational Health Nurse with extensive musculoskeletal injury and trauma management experience and you’re seeking a new challenge, this could be the perfect opportunity.

As a Rehabilitation Case Manager, you’ll collaborate directly with customers, employers, employees, and legal representatives to advocate, plan, arrange, and deliver rehabilitation programs. You’ll be empowered to influence improvements across the team and business, supporting quality outcomes for customers and coaching colleagues.

You’ll be joining Zurich Insurance, a global organisation committed to creating a brighter future together. In this role, you’ll deepen your understanding of the insurance industry and be supported to complete further training, developing your knowledge and skills as part of your ongoing professional growth.

What will you be doing?

Using your medical skills, your aim is to manage workplace injuries by promoting early intervention in treatment provision—whether this involves oversight of NHS treatment or the provision of private treatment. You will signpost to aid recovery and support injured parties in returning to and sustaining work after injury-related absence, with a focus on commercial awareness throughout the process.

• Lead case management for individuals affected by psychological trauma, musculoskeletal injury, or polytrauma.
• Develop and manage treatment plans and overall return-to-function programs.
• Evaluate rehabilitation effectiveness and initiate return-to-work programs.
• Collaborate with injured parties, health professionals, and employers to achieve positive outcomes.
• Maintain exact case management records and produce professional reports.
• Adhere to clinical and case management codes of practice.
• Manage a portfolio of rehabilitation referrals and financial authority per case.
• Function as a specialist referral point for Zurich employees.
• Promote knowledge transfer to claims departments and deliver training.
• Build relationships and deliver presentations to stakeholders, offering innovative rehabilitation solutions.

Identify and address clinical training needs, coaching Claims Handlers

What are we looking for?

We’re looking for confident, skilled, and personable communicators who demonstrate professionalism, empathy, and motivation to make a positive impact. You’ll be highly organised, meticulous, and comfortable working both autonomously and collaboratively. We value our Rehabilitation team engaging with our customers at all levels.

You will bring:

• Broad medical knowledge, particularly in musculoskeletal conditions and work-related stress, psychiatric trauma.
• Extensive trauma or orthopaedic experience, plus Mental Health First Aid certification
• Ideally, Occupational Health experience and private medical sector awareness
• Experience in insurance-based medical/vocational rehabilitation or occupational health
• NMC or HCPC registration and up-to-date clinical practice
• Strong analytical, risk management, and critical thinking skills
• Excellent verbal and written communication, and IT literacy
• Ability to build positive relationships and influence change across all business levels.

Organisational strengths to manage confidential data and meet deadlines.

Confident delivering presentations to external customers and training internal teams.

What will you get in return?

Everyone’s different. That’s why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

What happens next?

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.