Release and Assurance Analyst
CompanyClaranet
Location
Gloucester, England, United Kingdom
Employment TypeFull-time
Posted At4/17/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (52.0%).
Occupation TypeData analysts
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Essential Roles & Responsibilities
- Support the creation and maintenance of release plans and schedules
- Assist in the development and implementation of release procedures and policies
- Ensure that documentation and related materials are up to date and accurate
- Monitor the release process to identify and address any issues or risks
- Analyse and report on release performance metrics
- Collaborate with key stakeholders to ensure all requirements are met
- Maintain a thorough understanding of:
- Products and services
- Key features and capabilities
- Customer needs and preferences
- Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs)
- Identify service issues and work cross-functionally to resolve them
- Analyse service performance data to identify trends, patterns, and potential risks
- Conduct testing of products and services prior to release
- Support the development and implementation of service improvement plans
Teams to Collaborate With
- Customer Experience & Managed Services – Ensure consistent delivery of high-quality service, proactively monitor customer needs, and incorporate feedback into future portfolio development and propositions
Behavioural Competencies (Organisational & Cultural Fit)
- Flexible and creative, with the ability to take considered risks
- Able to learn quickly and adapt to changing environments
- Self-motivated and capable of working under pressure
- Handles conflict and challenges in an open and constructive manner
Critical Competencies (Technical Fit)
- Experience within the IT Managed Services industry, with knowledge of:
- Cloud
- Security
- Networking
- Modern workplace technologies
- Experience in quality assurance, release management, and testing
- Awareness of the managed services market and understanding of the technologies and skills required to deliver high-quality customer service
- Excellent collaboration and communication skills
- Strong attention to detail and ability to work independently