Remediation Analyst (12 month FTC)

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Risk Team where you will build our future remediation capability, working closely with both our in-house and external teams to ensure we are set up for future success.

Working as part of the Retail Remediation team our ideal team member will have previous experience in ensuring customers are dealt with efficiently and effectively, receiving consistent outcomes, regardless of the channel or team they are engaging with with excellent business analysis skills.

Responsibilities

• Assess and input to remediation strategies which align to organisational goals and address customer harms.
• Understand the outcomes of regulatory, compliance and business reviews to determine potential impact on our delivery strategies and operational processes.
• Support the management of the end-to-end delivery of remediation projects internally and through third-party providers.
• Work with third party providers to ensure hand-offs and handovers are clearly understood and documented, enabling end-to-end management of the customer relationship.
• Deliver comprehensive processes and solutions that deliver for our customers.
• Understand and Implement customer treatment and business rules.
• Identify, assess, and manage risks, identifying controls to mitigate potential impact.
  
  
  
  

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Rectification/redress/remediation design & delivery experience within Financial Services.

Incident management EXPOSURE, particularly relating to operations.

Knowledge of financial services regulatory agenda.

Experience in designing best in class customer-driven processes and operational strategies.

Experience in supporting complaints and/ or remediation operations teams.

Strong stakeholder management (internally and externally).

Control by design and risk mitigation strategies.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Agile methodology.
• Data infrastructure and associated risks.
• Knowledge of the Motor Finance industry.
• Project Management Qualification
• Business Analysis Qualification
  
  
  
  

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group