Remediation Specialist (12 month FTC)

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity and promote inclusivity. Vacancies are available on a part-time, job-share or full-time basis because we know the best person for the job isn’t always available full-time. Our aim is to facilitate requests wherever possible and managers will consider requests on an individual basis.

Join the Close Brothers Risk Team where you will be responsible for carrying out root cause analysis, working closely with stakeholders from across the business to determine if customer harm has occurred and if so, how we put things right.

Working as part of the Customer Resolutions team our ideal team member will have previous experience in understanding and addressing customer harm, ensuring strategies and designs align to internal standards and regulatory requirements, ensuring effective remediation designs are effectively interpreted into downstream processes, and are embedded into future ways of working with excellent business analysis skills.

Responsibilities

• Deliver comprehensive remediation strategies aligned with organisational goals.
• Assess the outcomes of regulatory, compliance and business reviews to determine potential customer harm and build out appropriate remediation strategies.
• Support the management of the end-to-end delivery of remediation projects internally and through third-party vendors.
• Monitor feedback from downstream processes and be responsive to design changes based on customer feedback, outcome testing, and assurance activities.
• Deliver comprehensive remediation plans to address customer harm based on prior Business Review outputs.
• Ensure all remediation activities adhere to internal controls, governance standards, and regulatory requirements.
• Consider the customer through the end-to-end remediation lifecycle.

Construct the design and deployment of the Customer Harm definitions.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Rectification/redress/remediation design & delivery experience within Financial Services.
• Knowledge of financial services regulatory agenda.
• Experience in designing best in class customer-driven designs.
• Strong stakeholder management skills (internally and externally).
• Control by design and risk mitigation strategies.
  
  
  
  

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Agile methodology exposure.
• Data infrastructure and associated risks.
• Knowledge of the Motor Finance industry.
• Project Management Qualifications
• Business Analysis Qualifications
  
  
  
  

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group