Remote EAP Helpline Counsellor
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Remote EAP Helpline Counsellor
£32,000 per annum
Full-time, Permanent
Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most.
Key Responsibilities
- Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed.
- Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support.
- Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety.
- Achieve individual and team performance goals.
- Maintain accurate records and communication, updating systems promptly, handling email/web enquiries, and supporting managers or HR with helpline information.
- Contribute to team flexibility and service delivery, assisting with administrative tasks, referrals, and projects.
Skills & Experience
- Post Graduate Diploma in Counselling and/or Psychotherapy.
- Registered member of a professional body such as BACP or equivalent.
- Previous EAP experience or experience working with a fast-paced environment/KPIs.
- Resilient, calm under pressure, and able to manage risk effectively.
- Excellent interpersonal, communication, and active listening skills.
Benefits
- A supportive, inclusive, and values-led working culture
- 33 days annual leave including bank holidays, with the option to buy or sell additional days
Contact Details
If you are interested, please contact Jenny Marr on 0161 672 3174 or email your CV to jmarr@compassltd.co.uk.
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £500 vouchers of your choice for successful referrals following completion of probation.
*Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted*