Renewals Account Manager
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (45.0%).
Occupation Type
Sales accounts and business development managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,200
(£28.31 per hour)
Occupation rate applies
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Description
We are looking for a strategic and customer-focused Renewal Account Manager to drive retention and revenue growth across our existing customer base. In this role, you’ll manage end-to-end renewals, identify expansion opportunities, and ensure a smooth, positive customer experience throughout the renewal cycle.
About The Team
The Renewals team plays a critical role in maintaining and growing customer revenue by partnering closely across the business to deliver timely, accurate, and value-driven renewal experiences.
About The Role
As a Renewal Account Manager, your primary responsibility will be to retain and expand revenue within your assigned accounts. Specifically, your focus will be to:
About The Team
The Renewals team plays a critical role in maintaining and growing customer revenue by partnering closely across the business to deliver timely, accurate, and value-driven renewal experiences.
About The Role
As a Renewal Account Manager, your primary responsibility will be to retain and expand revenue within your assigned accounts. Specifically, your focus will be to:
- Oversee the full renewal process for customers purchasing directly or through channel partners
- Collaborate with sales, customer success, support, and channel teams to ensure a seamless customer experience
- Develop and implement strategies to maximize retention and minimize churn
- Negotiate renewal terms, pricing, and contract structures
- Identify and qualify upsell and cross-sell opportunities
- 1–3 years’ experience in SaaS renewals with a track record of exceeding targets
- Cybersecurity industry knowledge (preferred)
- Foundational understanding of the SaaS sales cycle, including the role and importance of renewals in driving customer retention and revenue growth.
- Experience using CRM systems such as Salesforce (SFDC) to manage customer information and pipeline
- Comfort maintaining forecasts and updating opportunities in tools such as Clari
- Experience supporting or participating in pricing and contract discussions
- Demonstrated ability to take full ownership of multiple accounts, managing priorities effectively to deliver results within deadlines.
- Ability to review customer data and identify potential renewal risks or growth signals
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.