Reporting, ISA and CASS Specialist

Team

Location Holborn

County Central London

Ref # 24429

Closing Date 23-Mar-2026

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

• Prepare manual certificates of interest and support the annual production, testing and sign off within agreed timescales
• Prepare, review and produce data related to tax residency self-assessment forms & NINO mailings
• Review held ISA payments, providing instructions to reject or apply in line with HMRC guidance
• Remediation of ISA’s oversubscribed/Invalid subscriptions in line with HMRC guidance producing written confirmation to customers

Coordinate and produce and submit reporting to HMRC for ISA’s, BBSI, US FATCA & CRS by analysing data in line with scheme and business requirements

Prepare quarterly CT61 returns. Submit payments and related paperwork to HMRC

Support with HMRC Audit requests and the annual CISA & CASS assurance reviews

Prepare monthly CASS fails & rejection data to stores, working with the leadership team to highlight areas of improvement

Calculate and apply interest adjustments related to ISA transfers and reinvestments and providing detailed commentary for complaints in verbal and written formats

Complaint handling and being able to turn a detractor into a FAN

Speaking with our FANs, colleagues, and external providers on the team phone line. Providing support and fantastic service to achieve internal KPI/SLA’s

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Strong understanding and knowledge of ISA & CASS processes, regulations/scheme rules, and be proficient in using associated systems

Product knowledge including account opening, closing, and how interest payments are calculated and data reported

Attention to detail; understand importance of right first time and the impact of not

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholder

Our promise to you…

• We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!
  
  

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us

and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!