Enhanced Maternity, adoption & shared parental leaveCourse Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangementsWagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE
Alongside the Revenue Manager, you are the driving force behind our Reservations function. This is a standalone role that you can make your own.
With the majority of your focus dedicated to group business, you oversee a diverse mix of coach tours, corporate bookings, sports teams and school groups. From confirmation through to arrival, you ensure every detail is aligned — room blocks, allocations, pick-up, cut-off dates, rooming lists, dinner requirements and payments.
You control group inventory directly within Opera Cloud, balancing operational needs with revenue strategy to maximise occupancy while protecting rate integrity. You update the group tracker daily and confidently represent reservations in daily operations meetings and weekly revenue meetings, ensuring the entire team is fully aligned on upcoming arrivals and booking movements.
While groups are your primary focus, you also oversee general reservations activity. As the hotel’s reservations supervisor, you collaborate with the Front Office team — delegating where appropriate and providing support so that bookings are handled efficiently and accurately. You don’t directly manage a team, but your expertise and collaboration set the standard.
This role offers autonomy and flexibility. As the sole reservations specialist, you are empowered to change systems and processes to your needs and way of working.
Key Responsibilities
- Lead end-to-end coordination of all group reservations