Reservations Supervisor
UK Visa Sponsorship Analytics
Occupation Type
Travel agents
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Located in the lively Cathedral Quarter, Ramada by Wyndham Belfast brings modern style and comfort to the heart of Belfast. With 165 contemporary rooms, the hotel offers a prime location for exploring the city's top attractions, from St. Anne’s Cathedral to the bustling local restaurants and nightlife. The hotel also features a relaxed restaurant, a stylish bar, and well-equipped meeting spaces, making it ideal for both work and leisure in Belfast’s most vibrant neighborhood.
Our Benefits
You will have access to a benefits package we believe truly works for our people
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Located in the lively Cathedral Quarter, Ramada by Wyndham Belfast brings modern style and comfort to the heart of Belfast. With 165 contemporary rooms, the hotel offers a prime location for exploring the city's top attractions, from St. Anne’s Cathedral to the bustling local restaurants and nightlife. The hotel also features a relaxed restaurant, a stylish bar, and well-equipped meeting spaces, making it ideal for both work and leisure in Belfast’s most vibrant neighborhood.
Our Benefits
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
A DAY IN THE LIFE
Alongside the Revenue Manager, you are the driving force behind our Reservations function. This is a standalone role that you can make your own.
With the majority of your focus dedicated to group business, you oversee a diverse mix of coach tours, corporate bookings, sports teams and school groups. From confirmation through to arrival, you ensure every detail is aligned — room blocks, allocations, pick-up, cut-off dates, rooming lists, dinner requirements and payments.
You control group inventory directly within Opera Cloud, balancing operational needs with revenue strategy to maximise occupancy while protecting rate integrity. You update the group tracker daily and confidently represent reservations in daily operations meetings and weekly revenue meetings, ensuring the entire team is fully aligned on upcoming arrivals and booking movements.
While groups are your primary focus, you also oversee general reservations activity. As the hotel’s reservations supervisor, you collaborate with the Front Office team — delegating where appropriate and providing support so that bookings are handled efficiently and accurately. You don’t directly manage a team, but your expertise and collaboration set the standard.
This role offers autonomy and flexibility. As the sole reservations specialist, you are empowered to change systems and processes to your needs and way of working.
Key Responsibilities
- Lead end-to-end coordination of all group reservations
- Proven experience in hotel reservations, with strong group exposure
- Confident user of PMS systems (Opera Cloud experience highly desirable)
- Strong commercial awareness and understanding of revenue optimisation
- Excellent attention to detail and organisational skills
- Ability to effectively coordinate multiple tasks and priorities simultaneously
- Confident communicator who enjoys cross-department collaboration
- Proactive and solutions-focused mindset
- EQUAL OPPORTUNITIES