Resident Experience Associate
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (28.0%).
Occupation Type
Warehouse operatives
Occupation Code Skill LevelMedium Skilled - Extending
Sponsorship EligibilityIneligible for Sponsorship
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Description
Role Summary
We are seeking a motivated Resident Experience Associate to join our team at Vantage Tower, one of our high-end Build-to-Rent (BTR) properties in Southampton. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Assistant Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.
Company Overview
CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.
Key Responsibilities
We are seeking a motivated Resident Experience Associate to join our team at Vantage Tower, one of our high-end Build-to-Rent (BTR) properties in Southampton. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Assistant Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.
Company Overview
CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.
Key Responsibilities
Operational Activities:
- Property Oversight: Ensure the property is maintained as a safe, attractive environment for residents
- Project Management: Assist the Assistant Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks
- Procurement: Collaborate with the procurement team to ensure adequate stock of goods and services for smooth property operations
- Inspections: Conduct inventories, move-in and move-out inspections, documenting property conditions.
- Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction
- Issue Resolution: Address resident complaints, escalating issues to the Assistant Property Manager when necessary
- Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement
- Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan
- Leasing Support: Assist the Leasing team with enquiries and viewings
- Enquiries: To qualify and register enquiries and to book viewing appointments at our properties
- Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.
- Administrative Tasks: Assist the Assistant Property Manager with general administrative duties
- Report Preparation: Help prepare property management reports and maintain accurate records of tenant correspondence.
- Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.
- Communication skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential)
- Attention to detail: Demonstrated focus on quality and compliance in previous work or education (desired)
- Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired)
- Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired)
- Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential).
- Qualifications: Bachelor’s degree in business administration, or a related field (desired)
- Base salary: £27,000 to £30,000
- Bonus: Discretionary Bonus Scheme
- Benefits: 25 days of annual leave + Bank Holiday; Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.
5-day working week (40 hours) including weekend work (Saturday and Sunday) with 2 days off working on a rota basis; shifts could be: 8am to 5pm; 9am to 6pm; 10am to 7pm. Reduced hours for weekend work.
Location:
This position is required to work on site.
Equal Opportunities Statement
We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.