Resource Planner

CompanyAudley Villages

LocationBearsted, England, United Kingdom

Posted At3/9/2026

UK Visa Sponsorship Analytics

Occupation Type

Human resources and industrial relations officers

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

At Audley, we’re proud of the way we’re enriching people’s lives. How? By helping people maintain their independence in their own home and delivering exceptional health & wellbeing services that’s best in class. We are a leader in the field, and are recognised, registered and regularly audited by the Care Quality Commission (CQC).

We Have Three Types Of Customers At Audley

Owners living in our prestigious retirement villages who permanently reside on site within their own private homes.
Private paying customers who live within the local community of our villages in their own homes.
Local Authority referred customers.

Reporting into the Health & Wellbeing Lead, the Resource planner is responsible for the creation of the site resource plan, scheduling up to 1000 hours of homecare services per week. The Resource planner is pivotal to understanding our clients' needs and ensuring the correct level of resource is allocated to them. Our services range from Health & Wellbeing support, housekeeping, personal care and Companionship. The Resource Planner will plan and schedule all activities aligned to the latest resource plan and ensure the delivery of balanced service levels across the operation both site and field.

This position will be based out of our village in Maidstone, with regular travel to the Audley sites in order to build relationships with our team members and clients.

Accountabilities And Responsibilities

The resource planner is responsible for scheduling up to 1000 hours of care per week
Owns the planning and scheduling of all activities aligned to the latest resource plans
Manages the administration of relevant resourcing systems in line with operational requirements
Works closely with the Health & Wellbeing Manager attending relevant meetings to understand the direction for the day/weeks across the sites
Plans accurate people schedules in the appropriate IT system to reflect the best possible outcome for Owners and Customers
Ensures that variance to schedules is captured and appropriate actions taken
Responsible for ensuring resource processes are followed at site level collating feedback for review
Produces timely MI in line with business requests - collect, collate, analyse and present sometimes complex information in line with requirements, policies and procedures.
Delivers training and upskill to site and field teams to maximise understanding of resource planning
Inputs, manages and tracks absences & other processes aligned to Audley HR Policies and provides feedback

Maintains and develops governance processes across the operation

Communicates views of performance at a senior level

Maximises insight to highlight risks and opportunities and take action where appropriate to maintain service levels. Identifies operational and regulatory risks, escalating as appropriate

To participate in the on call rota

Skills, Knowledge And Qualifications

A sound analytical background is essential, with prior experience of working with resource planning tools
Be an expert/advanced level excel user, with proficient skills in word
Ability to work well within a team essential
Numerate with good accuracy and attention to detail
Ability to communicate effectively with differing stakeholders
Ability to demonstrate flexibility in their approach
Good written, verbal communication & presentation skills
Strong reasoning and negotiating skills
Good problem solving and decision-making skills
Understanding of Safeguarding, health and safety and data protection laws to protect customers
Able to work under pressure and to deadlines, prioritising workloads

Delivers results and customer focused

Demonstrates an understanding of how the role contributes to achieving the business strategy

Act as a role model through impeccable customer, owner and team member’s service

Commitment to continually update knowledge and personal development

What We Can Offer You

Competitive salary
Company pension scheme, with a 5% company contribution
28 days holiday (inclusive bank holidays)
50% discount on food and drinks at all of our restaurants nationwide
Guest suites at staff rates at all of our luxury villages nationwide
Excellent learning and development opportunities
Free membership to our employee discount portal with access to discounts at all major retailers.
Free membership to our Healthcare Cash Plan Scheme
Refer a friend bonus scheme
Free uniform and a lot more…

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’

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