Response Officer

Working hours: 35 Hours Per Week, Shift working including early, late and night shifts

Contract type: Permanent, full time

Additional payments: 20% Flexibility Payment

Closing date: 11.59pm, 5 February 2026

Interview method: In Person

This Role Is Subject To

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 
• 2 References - where possible we require 3 years' history.
• Medical Clearance - Pre-placement health assessment
• Driving Licence - The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations.
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
  
  

CATEC (Community Alarm Technology Enabled Care) offer a monitor and response service to over 4,900 vulnerable people citywide, the technology we provide aims to keep people in their own homes to help them maintain their independence.

We support families and carers and work closely with stakeholder such as NHS hospital and community teams, care agencies and teams within Adult Social Care.

As a Response Officer, you’ll help citizens maintain independence in their own homes, supported by a collaborative, caring team.

The Response Officers work on a 24-hour rota including early, late and night shifts, weekends 365 days a year 24 hours a day. The CATEC team consists of Response Officers, Business Support Officers and Installation Officers.

The role of Response Officer is a dual role made up of call handling in a busy control room and responding in person to support out citizens in their own homes who have usually fallen, updating records by using different IT systems, decision making and installing some TEC devices in people’s homes.

The control room manages approximately 25,000 calls per month, generated through activations from various Technology Enabled Care (TEC) devices. These calls are received and triaged by Response Officers using a digital call handling platform. For this aspect of the role, candidates must demonstrate confidence in navigating multiple web-based systems, possess strong multitasking abilities, and be capable of makin

g timely decisions in a fast-paced and dynamic environment. The successful candidates will enjoy working as part of a team and display a willingness to learn and develop new and existing skills.

A requirement for the role is that the candidate to always hold a full UK driving license which means they are able to drive both manual and automatic vehicles as it requires driving Manchester City Council Vehicles whilst responding to citizens' own homes.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly

A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.

Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
  
  

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
  
  

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
  
  

For more information about the role or any adjustments, email jobs@manchester.gov.uk.

What we will need from you if you’re successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

Pre-Employment Checks

Required

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
• References: We’ll require references from your current and previous employer(s).
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence.
• Medical Check
  
  

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

For more information about the role, please ensure that you read the role profile attached.

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