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At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.
We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.
While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.
We'll talk a bit more about us further down the page, but for now - let's talk about the role and who we're looking for...
A bit about the role
We are currently recruiting for the position ‘Responsible Play Advisor'. This is an important role as it is critical in helping to achieve our ambition of making The National Lottery the safest place to play, by promoting responsible play and delivering our targeted participant protection interventions programme.
The Responsible Play team, located within our Customer and Retail Care department, are primarily responsible for managing inbound and outbound calls from players identified as potentially at-risk, by our online behavioural analytics model.
The Customer & Retail Care department provides end-to-end support at agreed customer service and Gambling Commission standards to all players and retail customers.
What you'll be doing
What experience we're looking for
Key Measures of Success
About us
At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet.
An inclusive reward offering with wellbeing at the centre
At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they're winners, driving positive change and making a real difference in communities.
Benefits
We are a Disability Confident Leader which means we've taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at careers@allwyn.co.uk and we'll be happy to help