Retail Capability Specialist
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Salary: Competitive plus comprehensive benefits package
Grade: 2A
Reporting Line: Divisional Capability Manager
Contract Type: Permanent
Location: Field Based - North East England, Hampshire/Dorset, East or West Sussex and Surrey
The Retail Capability Specialist is a key member of the Retail Capability team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating an Operator first mindset. Acting as an advisor, the Retail Capability Specialist will demonstrate their expertise in driving success and support for Post Office branches, following best commercial and operational practices. Multiple Positions Available - You will be required to live in one of the following regions: North East England, Hampshire/Dorset, East or West Sussex and Surrey
The Retail Capability Specialist will deliver training, coaching, and capability development for Independent, Scale, and Corporate partner branches. They will provide go live and early days onboarding support for new branches, conduct capability assessments and sign-offs, lead train-the-trainer initiatives and deliver essential training and development as part of triggered support interventions within a structured support plan. They will act as a main point of contact for channel and account teams and support a culture of inclusion, continuous improvement and high performance.
What we can do do for you:
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings
What you'll need to succeed:
To be successful in this role, you will need to have demonstrable experience in Training Delivery, Coaching and Development within a Retail or Operational Environment: In addition you will possess:
• Knowledge of Post Office operations and regulatory requirements will be vital to be considered for interview
• Excellent relationship-building and influencing skills, with the ability to work collaboratively across multiple stakeholders
• Strong organisational and planning skills; able to manage multiple priorities and regions
• Proficiency in Microsoft Office and familiarity with digital learning platforms
• Experience working with franchise or partner networks would be a benefit
• Demonstrable experience of completing assignments to a high quality to achieve objectives and key results
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives