Vacheron Constantin is sourcing an administrative professional who has a demonstrated track record in administrative roles and supporting sales performance in a dynamic boutique environment. As an Ambassador of the Maison, you are expected to support the operations and administrative tasks of the boutique, as directed by management, and support with hosting clients. The successful candidate should have strong organizational and time management skills, accuracy, knowledge of SAP, in addition to good customer relations and the ability to communicate clearly

Responsibilities

Stock & Orders, SAP management

Control stock inventory and organize related stock movements involving product inbound and outbound (i.e. deliveries, transfers, dispatches, inventory, special orders, collect in store, e-com, hand delivery, consignments, photoshoots).
Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful
Support the order and keep track of bespoke straps via directly liaising with supplier and partners
On a daily basis ensure efficient execution of shipping repairs
Ensure clean reservations and consignments reports at the end of the month
Assist with special projects, as needed (i.e. price changes)

Aftersales and Customer Service Support

Coordinate incoming and outgoing repairs with dedicated Sales Consultant
Coordinate the BTQ CS repairs and enquiries (e.g. aftersales, repair costs estimate), as main point of contact for the team
CS report weekly, liaise with office UK CS teams, internal logistics and after-sales departments
Master SAP repair process and monitor weekly repair checks, client collection follow up
Support accessories orders working closely with the Operations team at head office and Richemont colleagues

Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return

Communicate and work closely with in house watchmaker/ After Sales team on a daily basis

Align with SA’s to inform clients directly about the status of the repair or delays to lead-time (spare part shortage, repair ready for collection…)

BTQ environment

Organize storage of watches, warranty cards, accessories
Organize and update on a regular basis back office area
Assist in VM implementation, merchandising and daily maintenance of displays and back-stock
Review and order all relevant supplies for boutique operations in partnership with Boutique Manager
Look after the supplies (e.g. stationery, toiletries, kitchen supplies.. chocolate/drinks/flowers))
Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
Be autonomous with all client facing tools / support with signing clients to sales team
Assist with managing the calendar of events/ client experiences
Respond to Client inquiries by phone, email or letter as required and ensure smooth transition to the boutique manager with a transparent communication
Support THC completion rate
Assist on ad hoc pilot projects

Selling Support for Sales Floor

Assist with hospitality during sales presentations/in btq events
Following managers direction if assistance is needed on the sales floor at any time

Qualifications

Minimum 2 years of experience in luxury retail
Strong understanding of Customer Service needs and customer priorities
Excellent computer skills
SAP exposure is a plus
Organizational skills and sense of priority, Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Self-starter with team-player approach
Must be available to work retail hours (incl. Saturdays, if needed)

Retail Operations Coordinator

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