Retention Agent
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Neilson Financial Services Limited. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Retention Agent
Location: Windsor
Base Salary: Competitive base salary plus commission
Neilson: Protecting families. Building futures. Together.
Founded in 2012, we’ve grown into an award-winning, international life insurance provider with offices across the UK, US, Canada, Ireland, Australia, and New Zealand.
Our vision: to make life insurance simple and accessible to everyone. That means providing products people connect with, delivering them with clarity, and ensuring every family we support feels confident in their choice.
Every policy provides protection. Every conversation matters.
What we’re looking for:
Clear, confident communicators who enjoy helping people
Experienced in handling inbound and outbound calls, with excellent verbal communication skills
Detail-oriented with a high level of accuracy in record-keeping
Solution-focused and creative in resolving customer issues
Resilient, positive, and commercially motivated
Previous experience in retention, customer service, or sales environments is desirable
What you’ll be doing:
Contacting policyholders who have missed payments and arranging payment solutions
Handling customer requests, including payment arrangements and sending policy details
Responding to cancellation requests and using retention tools to retain customers
Handling and escalating customer complaints where necessary
Recording call notes accurately, including policy or payment changes
Meeting individual and team targets in a professional, results-driven manner
Applying quality assurance and compliance rules to all retention activities
Reporting trends, customer complaints, and agent misconduct to management
Communicating effectively with other departments such as Service, Claims, and Sales
Keeping up to date with changes to company policies, processes, and procedures
Working hours + location:
40 hours per week, Monday to Friday, 9 am – 6 pm (one week per month 10 am – 7 pm)
Hybrid working options available after 3 months, dependent on performance
What you get from us:
Competitive base salary plus commission
Structured training to give you all the tools to succeed throughout your NFS career
Incentives & rewards including Amazon & Love2Shop vouchers, GoPro cameras, TVs, pizzas, Echo Dots, Apple Watches, Sonos speakers, iPads, and more
Life Assurance from day one
Employee Assistance Programme for personal and professional support
Flu vaccinations, cycle-to-work scheme, eye test and glasses vouchers, and free fruit to support wellbeing
Enhanced maternity and paternity pay
Pension scheme and 23 days holiday plus bank holidays
A team-spirited culture with regular theme days, charity events, and celebrations for achievements
Equal Opportunity Employer
Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.
Use of AI
We use technology, including AI, to support elements of our screening process while ensuring that every hiring decision remains human-led.
Additional Information
This posting is intended to fill an existing vacancy, with a headcount requirement of [X] positions.
Accessibility for Job Applicants
We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact recruitment@neilsonfs.com