Roster Administrator - INTERNAL

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADER

This post is fixed term/secondment for 8 months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity has arisen within the West E‑Rostering Team for a Band 5 Rostering Administrator to cover a secondment until 31/10/2026. We are looking for a motivated and organised individual with strong technical and communication skills to support the ongoing development, rollout, and optimisation of e‑rostering across the region. This role is based at Ysbyty Gwynedd/Eryri, but will also require occasional travel to other sites within the West area (Gwynedd/Ynys Mon) for user meetings. This role would suit someone who enjoys problem‑solving, supporting users, and improving systems and processes to deliver better outcomes.

If you’re enthusiastic about digital workforce solutions and want to support services across the West area, we’d love to hear from you. Please ensure you have your manager’s approval for release before applying for this secondment.

Main duties of the job

As part of the E‑Rostering Team, you will play a key role in supporting departments to use the Optima e‑rostering system effectively and efficiently. This role is central to ensuring high‑quality roster data, supporting payroll processes, and enabling safe and effective staffing.

In this role, you will be:

• Leading e‑roster rollout projects across the West area
• Acting as a systems administrator, assessing and implementing system updates and new packages
• Monitoring roster quality and making recommendations for improvement
• Attending roster quality meetings, providing expert support and advice
• Delivering training to new and existing users
• Preparing a range of reports for managers to support workforce planning
• Preparing and delivering monthly payroll through the e‑rostering system
• Ensuring high‑quality, accurate system data
• Acting as the first point of escalation for complex e‑rostering queries and concerns
  
  

To be successful in this role, you will need:

• Experience working with Optima and administering e‑rosters
• A solid understanding of how e‑rostering supports departmental operations and the key factors that influence roster quality

A high level of general IT literacy, including familiarity with databases and packages such as Excel, Word, and PowerPoint

Experience delivering training or guiding users through system issues

Strong communication and interpersonal skills

Experience working across teams, particularly with Temporary Staffing, Payroll, and Systems teams

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications And/or Knowledge

Essential criteria

• Degree level or equivalent experience
  
  

Desirable criteria

• ECDL or equivalent
  
  

Experience

Essential criteria

• Significant admin experience using databases
• Previous IT experience, supporting project / system implementation
• Working with different departments and outside organisations
• Experience of working in a team
  
  

Desirable criteria

• Experience of working in the NHS
• Experience of change management processes through new ways of working
• Computerised system administration experience