Sales Advisor
CompanyCharles Trent Ltd
Location
Poole, England, United Kingdom
Employment TypeFull-time
Posted At4/1/2026
UK Visa Sponsorship Analytics
Occupation TypeSales and retail assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Role Profile - Sales Advisor
Purpose: As one of amazing sales advisors, you are the first point of contact for incoming calls from customers looking to buy motor vehicle parts. With a good eye for detail, and great questioning skills, you will be matching car parts and advising customers with best options.
You will be responsible for case management and problem solving, always supporting the customer, and going the extra mile to ensure customer satisfaction.
Location: Poole Site, BH12
Salary: £26,500.00 pa
Shift Pattern
Duties & Responsibilities:
Purpose: As one of amazing sales advisors, you are the first point of contact for incoming calls from customers looking to buy motor vehicle parts. With a good eye for detail, and great questioning skills, you will be matching car parts and advising customers with best options.
You will be responsible for case management and problem solving, always supporting the customer, and going the extra mile to ensure customer satisfaction.
Location: Poole Site, BH12
Salary: £26,500.00 pa
Shift Pattern
- Monday-Friday (rotating weekly pattern):
- Week 1: 8:00am - 4:15pm
- Week 2: 8:45am - 5:00pm
- Weekends (occasional):
- Sundays (WFH, every 2-3 weeks) 9:00am - 1:00pm
Duties & Responsibilities:
- Handle inbound calls, emails, and enquiries across all sales channels, delivering a professional and commercially focused customer experience
- Accurately identify required parts and confirm fitment with customers, ensuring confidence and reducing returns
- Prioritise the sale of own-stock parts before brokering alternatives, maximising availability, margin, and speed to fulfilment
- Quote, negotiate, and close sales in line with pricing and margin guidelines, balancing conversion with profitability
- Proactively upsell warranties and related products to increase basket value and protect the customer experience
- Manage customer interactions through to sale completion, ensuring clarity, ownership, and a smooth journey
- Maintain high standards of communication, responsiveness, and customer experience across all touchpoints
- Exceptional phone and email sales and customer service skills with a high attention to detail
- Strng commercial sales capability, including objection handling, negotiation, and closing, with a focus on maximising conversion, average order value, and margin while managing high enquiry volumes efficiently
- Advanced prblem solving and customer handling skills, including identifying correct parts with incomplete information, managing complex or difficult scenarios, and maintaining accuracy across systems and processes
- Sales Team Commission Bonus Opportunities
- Individual Brokering Bonus - top performers earn £500+ per month
- Individual Warranty Bonus - top performers earn £300+ per month
- OTE: uncapped based on performance!
- Staff discounts on vehicle parts and discounted fuel
- Health Cash Plan after probation
- Critical Illness Cover and Death in Service
- Family Day & Community Volunteer Day
- Extra holiday after 3 years’ service
- Increased pension contributions after 5 years