Overview
Pay -
16-17 - £8.00 per hour.
18+ - £12.71 per hour.
Your local store is looking for
20 hrs per week Sales Assistant - Made to Measure Advisor.
Every visit to our store is a chance to make someone’s day - and you’ll be right there to make sure it happens, from the first hello to the final thank you.
Our Sales Assistants are the foundation of our stores - a brilliant team at the heart of everything we do. With a focus on creating great experiences, they’re the first to lend a helping hand, always ready to offer support and guidance. Whether it’s finding the perfect item or offering a little inspiration, they make sure every customer leaves with exactly what they came for, and a lasting impression that brings them back time and time again.
As a ‘made to measure’ specialist, you’ll become a curtain, blind and shutter expert. With an eye for beautiful fabrics and a knack for understanding what inspires our customers, you’ll guide them through the process from start to finish. From offering styling advice to taking precise measurements and planning our fitters’ routes, you’ll make sure everything runs smoothly - and looks amazing.
You’ll love chatting with customers, spotting opportunities to upsell, and leaving people feeling confident they chose Dunelm for their home project. Because for us, it’s not just about the product. It’s about the experience.
What you'll be doing
- You’ll be customer obsessed – always considering the impact of your actions on the customer experience and striving to deliver joyful experiences in the most effective and thoughtful way
- You’ll consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
- Helping and inspiring customers to create their dream vision window treatments – guiding them through creating bespoke curtains, blinds, voiles and shutters
Advising customers on their choice of fabric, linings and headings to create beautiful custom made products to their measurementsOwning the end to end sales process, taking the customer from a quote through to installation and completionLiaising with the in-store fitter, maintaining clear communication throughout the customer journey and managing the fitter’s diary
Whilst your focus is on made to measure, you’ll trained in all aspects of customer-facing store life, such as:
- Tills – Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
- Shop Floor – Helping shoppers find exactly what they’re looking for - and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
- Hosting – When something isn’t available on the shelves, you’ll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty-handed. And when it comes to styling key areas like our ever-popular bedding displays, you’ll bring inspiration to life - giving customers the chance to feel the fabrics and find the perfect pieces for their home
- Stock & Delivery – A hands-on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job - it’s customer-facing too. You’ll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go
What we'll look for in you
- You are customer obsessed - you put customers first in every interaction