Sales Coordination Manager
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Job Description – Sales Coordination Manager
About Us
BCG Expand is a specialist firm providing unique data-driven business intelligence as a trusted advisor to senior executives across the world’s leading financial services firms. Expand’s activities are focused on data benchmarking in technology, operations, FinTech and market data, with expertise around strategic cost and human resourcing benchmarking in wholesale finance.
Founded in 2001 as an independent research boutique, Expand is a wholly owned subsidiary of the Boston Consulting Group, headquartered in London and with offices in Singapore, New York, Frankfurt, Mumbai and Toronto. At Expand we’re proud of our friendly, inclusive and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients’ needs and maintain our professional, supportive and entrepreneurial working culture that we all enjoy.
Job Description
The Sales Coordination Manager plays a critical role at the heart of Expand’s commercial operations, ensuring the sales team runs efficiently and effectively. This is a highly organised, client-facing support role that requires outstanding interpersonal skills, impeccable attention to detail, and the ability to manage a busy, fast-moving schedule across multiple time zones.
The successful candidate will serve as a key point of contact for diary management, relationship coordination, and outreach support – working closely with senior leadership and the broader sales team to facilitate new business development and client engagement activities.
Key Responsibilities
Meeting & Calendar Management
- Book and coordinate meetings on behalf of the sales team, including proactive engagement with Executive Assistants and gatekeepers at client and prospect organisations.
- Plan and manage attendee logistics for roundtable (RT) sessions, ensuring the right mix of senior participants and smooth pre-event communication.
CRM & Data Management
- Keep our CRM up to date with contact information, meeting notes, activity logs, and pipeline status on a regular basis.
- Ensure data hygiene across the CRM, identifying gaps or inaccuracies and resolving them proactively.
- Generate reports and summaries from the CRM to support sales team planning and review meetings.
Outreach & Business Development Support
- Draft tailored outreach emails to cold and warm leads, ensuring all communications include accurate contact names and details.
- Research areas of professional interest and recent activity for target contacts to personalise outreach and maximise engagement rates.
- Support the sales team in identifying new leads and compiling targeted prospect lists aligned to Expand’s core client base in financial services.
Job Requirements
Basic Requirements
- Prior experience in a sales coordination, executive assistant, or business development support role.
- Demonstrable experience managing complex diaries and scheduling across senior stakeholders.
- Familiarity with a CRM platform (Freshsales, Salesforce, HubSpot or similar).
- Excellent written English with experience drafting professional outreach or client communications.
Key Competencies
- Highly punctual and organised, with an ability to stay on top of multiple moving priorities simultaneously.
- Exceptional attention to detail – errors in contact names, meeting times or CRM data are taken seriously in this role.
- A warm, confident communicator who can build genuine rapport with Executive Assistants, PAs and senior contacts at client organisations.
Apply Now
This is an immediate vacancy, and early application would be an advantage.
Please email your CV and cover letter, telling us why you are excited about this role and consider yourself to be a good fit for it, to careers@expandresearch.com quoting reference UKSALCM.
Please also include your desired salary and confirmation that you are permitted to work in the UK, along with your notice period / available start date.
At Expand we’re proud of our inclusive, diverse and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients’ needs and create a welcoming culture for us all to enjoy.
Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. If you’re a quick learner, conscientious and friendly, you might be just the person we’re looking for.
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