Sales Operations Analyst

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.

Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives.

Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.

Your Role in our Mission:

The Sales Operations Analyst is responsible for ensuring the accuracy, consistency, and reliability of all commercial data and systems across the New Business and Client Success organisations.

You will support the Revenue Insights Manager, SDR Managers, Heads of Sales, and Client Success leadership by:

• Maintaining high-quality CRM data
• Supporting pipeline and forecast processes
• Ensuring compliance with sales methodology
• Improving process flow across the funnel
• Providing operational support for GTM and performance reporting

This role is a critical part of the “engine room” that ensures commercial teams have the data, tools, and structure required to deliver predictable growth.

As Sales Operations Analyst, you will:

• Enable commercial teams to operate with precision: Ensuring data accuracy, system consistency, and reliable reporting across teams.
• Be the guardian of our CRM and tools: Driving adoption, improving usage, and troubleshooting issues.
• Support GTM execution: Working with GTM & Proposition, Sales Enablement, and Revenue Insights to implement new processes, campaigns, and workflows.
• Strengthen forecasting accuracy: Providing pipeline checks, data validation, and operational rigor.

What’s In It For Me?

A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:

• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance

Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing!

Flexible, Hybrid Working:

Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.

What You’ll be Doing:

CRM Ownership & Data Integrity

• Maintain Salesforce (or equivalent CRM) data quality, working with SDRs, Sales, and Client Success.
• Manage account, opportunity, and renewal hygiene (stages, values, timelines, next steps, and ownership).
• Create, update, and streamline CRM fields, workflows, validation rules, and processes.
• Support user queries, troubleshooting, and training.

Sales Operations & Process Support

• Own and maintain sales process documentation and workflows.

Enablement & Tooling

• Provide support on sales tools including Outreach, Gong/Jiminy, CPQ, dashboards, and reporting systems.
• Administer permissions, user set-ups, and licence allocation.
• Partner with Sales Enablement to support tool training and adoption.

Pipeline & Forecast Support

• Run weekly pipeline hygiene checks and support the monthly forecasting cycle.
• Provide opportunity audits and ensure compliance with stage definitions.
• Flag risk items and data anomalies to Revenue Insights and leadership teams.

GTM & Cross-Functional Support

• Work with Proposition Managers on data tagging, product usage tracking, and campaign execution.
• Support BR packs with analysis, data extraction, and commentary.
• Help Marketing with campaign attribution, lead-processing, and field-level tracking.

Experience and Skills You Need in this Role:

• Proven experience in sales operations, CRM administration, commercial support, or revenue operations.
• Strong background supporting SaaS, B2B, or multi-product commercial teams.
• Experience with Salesforce (or equivalent CRM) is essential.
• Solid understanding of sales processes, renewal cycles, and pipeline management.
• Detail-oriented: ensures data accuracy and operational hygiene.
• Problem-solver: identifies issues and drives practical solutions.
• Process-minded: structured thinker with strong organisational skills.
• Collaborative: builds productive relationships across Sales, CS, GTM, and Marketing.
• Communicative: simplifies complexity for non-technical users.
• Proactive: anticipates issues before they become blockers.
• Proficient in CRM configuration and reporting.
• Strong Excel/Sheets skills.
• Familiarity with BI tools (Looker, Tableau, PowerBI) preferred.
• Experience with sales enablement or sales engagement tools desirable.

The Interview Process:

• Screening call with member of the Talent Acquisition Team
• First interview with Head of Commercial Operations
• Take-home assessment
• Final interview with Sales Support Manager and Director of Commercial Excellence

At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.

We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!