Sales Operations Coordinator

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.

Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.

About The Team

At Motorway, we're transforming the way businesses and individuals manage lease vehicle returns and our Enterprise Operations Team is at the heart of this new, high-growth change! As the main point of contact for enterprise lease customers, we’re not just handling calls and emails - we’re guiding customers through every step of the inspection and return process, ensuring clarity, trust and a smooth experience. While working with purchasing dealer partners to ensure a smooth buying process.

From helping customers complete inspections to coordinating collections and liaising with dealers, our team ensures that vehicles are profiled, sold, inspected and collected. We play a crucial role in making sure our enterprise partners and lease customers feel supported, informed and confident in every interaction. Our structured approach and attention to detail help drive operational excellence, improve customer satisfaction and support Motorways growth within the lease vehicle market. Joining the team means being part of an ambitious new chapter for Motorway.

What You'll Be Doing

This is a generalist role where you will be working with customers and dealers managing the end-to-end sales process from the initial vehicle appraisal through to final inspection and collection.

• Enterprise Customer Contact: Be the primary point of contact for enterprise lease customers via phone (inbound and outbound) email and WhatsApp, guiding them through their vehicle return and inspection process.
• Follow a Structured Call Flow: Conduct scripted customer calls to verify identity, review vehicle inspections, confirm eligibility, and set clear expectations around next steps.
• Manage Vehicle Profiling: Gather and validate vehicle details including mileage, service history, condition and inspection photos to prepare vehicles for sale.
• Set Expectations Clearly: Explain inspection outcomes, indicative charges, collection process in a clear, concise and professional manner.
• Coordinate Collections: Capture preferred collection dates, confirm logistics and ensure all transport details are accurately recorded.
• Process Vehicles End to End: Move vehicles through each operational stage from onboarding and enquiry creation to sale readiness, post sale support and invoice creation ensuring accurate handover.