Sales Operations Executive

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.

The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Job Description:

We have an immediate opening based out of our London or Cambridge office. This position is ideal for someone looking to work as part of a dynamic global team, supplementing our Sales representatives, Directors, and VPs to help them achieve their KPIs. This role offers the candidate the opportunity to have a direct impact on overall corporate success.

Our Sales Operations Executive team provide order processing and general operational support to the global sales teams. The successful applicant will be energetic, flexible to a dynamic workload, analytical, and highly organised. The candidate must be able to adjust their workflow due to numerous ad hoc requests and varying business needs. This position interacts regularly with numerous senior staff across several internal teams, so requires a confident and professional individual.

This is a hybrid role, and the expectation would be to work a minimum of 2 days a week in the London or Cambridge office.

What will I be doing:

• Ensuring that all contracts closed are accurately uploaded onto the CRM system.
• Input in deployment information, using knowledge gained from the technical side of the business to verify the validity of different combinations of products when inputting them into the system.
• Input financial data which will feed into our financial database, Workday.
• Ability to identify and use problem solving techniques in order to ensure complete deal and data accuracy at all times.
• Constantly striving to look for ways to improve the speed and accuracy of the deal process.
• Ability to meet tight deadlines at month end and work quickly and efficiently to ensure that all tasks are completed within the given time frame.
• Process amendment letters and alterations to customer’s contracts.
• Ability to build relationships with other teams including the Sales, Finance, Legal and Development team in order to increase process workflow, particularly during the busy month end period.
  
  

We recently transitioned from our internally built CRM to Salesforce, and the changeover is still in progress as we continue refining the new system and optimising our business processes. While we have a dedicated Salesforce Admin team that is responsible for supporting the business through this change, Sales Operations continue to support the sales team to help them navigate the new system.

• Act as CRM support for the global sales team, answering any email queries sent through to shared mailboxes.

Troubleshoot issues – be able to quickly identify the source of the issue and find a solution, while keeping excellent communication with the Sales team while the issue is being fixed.

Liaise with the Salesforce Admins and Architects to fix any issues that arise.

Identify areas for improvement and come up with new ideas to optimise business processes.

What experience do I need:

The successful applicant will make this role their own. There are endless possibilities of how they can make a difference within the team, using initiative and problem solving skills to suggest improvements to the day-to-day running of processes and manage their own projects when bringing these visions to life.

• Must be able to work independently to numerous personal and team deadlines, while consistently identifying areas for improvement.
• Ability to interact and build rapport with all levels of sales/data management.
• Very strong organisational and independent project management skills.
• Competency with Microsoft Office Suite, for creation of reporting slide decks and original sales documents for distribution.
• An understanding of formulas, functions, and pivot tables in Excel.