Sales & Retentions Advisor (Fixed-Term Contract)
CompanyOne Utility Bill
Location
Newcastle Upon Tyne, England, United Kingdom
Employment TypeFull-time
Posted At4/10/2026
UK Visa Sponsorship Analytics
Occupation TypeCall and contact centre occupations
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Sales & Retentions Advisor | Full Time
£27,976 per annum + Commission A little bit about us
We are a tech business that makes bills easier with a custom bills package and the option to split the bills with other bill payers. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer for 49,000 happy customers and counting, but don’t just take our word for it. Check out our amazing reviews on Trustpilot!
The B2C Sales Team
Our B2C Sales Team is core to our ambitious growth plans, and we are planning to add new advisors to the team monthly. The team is responsible for acquiring new customers and retaining those who currently have contracts with us.
You will join one of our three sub-teams:
What You’ll Be Doing
This is an outbound role, so you’ll spend a lot of the time on the phone speaking to potential and existing customers, representing OUB and our clients. Additionally, to be successful in this role, your admin and organisational skills need to be on point too, as you’ll have your own pipeline to manage, quotes to create and emails to send.
Depending on which sub-team you join, you may have slightly higher or lower KPIs due to the different lead sources, so we’ve used the average across the three to give you an idea of what success looks like:
£27,976 per annum + Commission A little bit about us
We are a tech business that makes bills easier with a custom bills package and the option to split the bills with other bill payers. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer for 49,000 happy customers and counting, but don’t just take our word for it. Check out our amazing reviews on Trustpilot!
The B2C Sales Team
Our B2C Sales Team is core to our ambitious growth plans, and we are planning to add new advisors to the team monthly. The team is responsible for acquiring new customers and retaining those who currently have contracts with us.
You will join one of our three sub-teams:
- Notify Team: Informs new tenants , on behalf of our Notify clients, who their utility suppliers are and presents the OUB package offering. This team focuses on the rental market.
- SSU (Self Sign Up) Team: Follows up on quotes created via the OUB website where they've identified they're moving home, created a quote but haven’t yet completed sign up.
- Retentions: Reaches out to customers who are looking to cancel or have their contract up for renewal to retain them.
What You’ll Be Doing
This is an outbound role, so you’ll spend a lot of the time on the phone speaking to potential and existing customers, representing OUB and our clients. Additionally, to be successful in this role, your admin and organisational skills need to be on point too, as you’ll have your own pipeline to manage, quotes to create and emails to send.
Depending on which sub-team you join, you may have slightly higher or lower KPIs due to the different lead sources, so we’ve used the average across the three to give you an idea of what success looks like:
- 50 - 60 outbound calls per day
Target Driven: You’re motivated to work towards ambitious targets and KPIs.
Resilient: You can bounce back from difficult days or challenging calls and not let it affect your motivation. Even when faced with a high volume of 'no' answers, maintain your resilience and immediately focus on the next call.
Coachable: You’re open to feedback from call coaching, training, and check-ins, and proactively act upon these to improve.
Organised: Your admin skills are on point for managing your pipeline, creating deals, and responding to emails.
Autonomous: You’re capable of carrying out tasks independently, managing your own workload, and maintaining a strong pipeline to achieve KPIs.
What You’ll Get From Us
As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…
💰 An annual salary of £27,976
🤑 Commission paid monthly when you hit your targets
💸 £2000 per year in bonuses paid to the full company if we achieve our shared objectives
How We Do Stuff Around Here
We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how. Here’s some key OUB terminology that you’ll become very familiar with.
Our Company Values
- Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
- Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
- Dependable | Taking ownership of performance and demonstrating accountability.
- Customer First | Thinking about the customer before making any decision.
- Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
- Expert | Seeking out knowledge and opportunities to perform better in my role.
- Leadership | Communicating shared goals clearly and effectively.