Sales Support Executive
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About Montane
For over 30 years Montane has become famous for its innovative, lightweight breathable clothing and equipment for endurance sports and outdoor activities in extreme environments. Montane specialises in creating technical outdoor clothing, backpacks and accessories, where design and performance are of the highest quality. We have a friendly, dynamic and ambitious team motivated by a love of the outdoors and with a passion for producing exceptional products. Based in the North East of England, we are represented in many territories around the world and have a head office in Northumberland along with a showroom in the Lake District.
Sales Support Executive - Role Overview
This is a key role at the heart of our customer and sales operations.
As a Sales Support Executive, you’ll be a vital link between our customers, sales team and internal departments helping to ensure orders flow smoothly, issues are resolved quickly, and every interaction reflects the high standards of the Montane brand.
You’ll play an important part in delivering a seamless customer experience, supporting sales performance and helping the business run efficiently day-to-day.
This role requires full-time on-site presence at our Head Office in Ashington, Northumberland, with the option to work from home one day per week.
Key Responsibilities
- Act as a primary point of contact for customer queries, resolving issues quickly and professionally
- Monitor and manage the order book, working closely with supply chain and warehouse teams to ensure on-time delivery
- Analyse data to identify risks and opportunities, taking action to support performance
- Manage internal orders across departments, including returns and virtual warehouse processes
- Oversee daily order management for extended range products and concession accounts
- Support weekly ordering, invoicing, stock management and reporting
Skills & Experience
- Strong customer service skills with a proactive, solutions-focused approach
- Confident communicator, both written and verbal
- Highly organised with excellent attention to detail
- Able to manage multiple priorities and work at pace
- Positive, flexible and adaptable mindset
- Strong commercial awareness and understanding of business impact
- Good working knowledge of Microsoft Office (Excel, Word, Outlook)
- Experience with ERP or order management systems (e.g. Elastic Suite) is advantageous
Why join us?
This is a great opportunity to join a fast-paced, growing business where you’ll play a visible role in supporting sales performance and delivering a high-quality customer experience.
Our Values
Our Values bring our team together, they are our shared beliefs, they define our culture and shape the way we approach our work.
ALL IN
No half measures
>Passion, commitment, a collective belief that it can be done.
PURSUE PERFECTION
Deliver beyond expectations
>Performance, quality, service, communication.
PRESENCE NOT NOISE
Prioritise the things that matter
>Add value, create clarity, build trust.
THINK LONG TERM
Considered, responsible choices
>Build our brand, protect our playground.
Benefits
Friendly and Supportive Team
Health Cash Plan
Mental Health and Wellbeing Support
Cycle Scheme
25 Days Holiday Plus Bank Holidays, Increasing with Length of Service
Holiday Carry Over Days
Core Hours and Flexible Start and Finish Times
Work From Home Days
Generous Discounts on a Wide Range of Products and Brands
The outdoors is everyone’s playground
At Montane we are ‘All In’, we are passionate about encouraging diversity, inclusion, and equal opportunities. Everyone has a part to play, and each person contributes to our success. The diverse backgrounds, experience and commitment of our team members enables us to keep innovating and pushing boundaries through our brand and product.
Salary: Competitive, dependent on experience.
Contract: Permanent, Full Time
Closing Date: 5th May 2026
- Apply by submitting a covering letter and CV to: Recruitment@Montane.com