Salesforce Administrator

Salesforce Administrator

Key responsibilities

• Configure, maintain, and administer the Salesforce platform to support business processes, user needs, and customer journeys using declarative tools
• Translate business requirements into scalable Salesforce configuration including objects, fields, flows, validation rules, page layouts, reports, dashboards, and permissions
• Ensure the stability, performance, usability, and ongoing reliability of the Salesforce platform through proactive administration and continuous improvement
• Manage users, roles, profiles, and permission sets to maintain appropriate security and data access controls
• Maintain high standards of data quality through monitoring, validation, cleansing, and data governance processes
• Support platforms change delivery by contributing to requirements refinement, testing, release activities, and post-release support
• Provide day-to-day operational support to users, including issue triage, investigation, and resolution
• Work closely with Salesforce Engineers, Product, and Operations teams to ensure configuration aligns with platform architecture and governance standards
• Document configuration, processes, and user guidance to support platform sustainability and knowledge sharing
• Take ownership of assigned work items, proactively manage risks, and contribute positively to team delivery.
• Use AI tools responsibly to support triage, analysis, and productivity in line with enterprise governance and compliance standards.

Key Skills/Knowledge:

• Strong hands-on expertise in Salesforce declarative configuration, including flows, validation rules, reports, dashboards, and page layouts
• Solid understanding of Salesforce data models, object relationships, and data management best practices
• Experience managing Salesforce security including users, roles, profiles, permission sets, and access controls · Working knowledge of Apex functionality, platform settings, error handling, and reporting (awareness level)

Experience required:

• Minimum of 2 years’ experience administering a Salesforce organisation at scale
• Proven experience supporting a live Salesforce environment including daily administration, maintenance, and platform upgrades
• Experience supporting platform releases, testing changes, and coordinating with delivery teams
• Experience maintaining data quality and enforcing platform governance standards
• Willingness to continuously learn new Salesforce features and improve platform effectiveness