Savings Customer Service Advisor
CompanyAldermore Bank
Location
Manchester, England, United Kingdom
Employment TypeFull-time
Posted At4/13/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (58.0%).
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Aldermore Group – why we exist
Let Us Tell You a Bit About Us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let Us Tell You a Bit About The Opportunity
To deliver outstanding service to the Bank’s Business Savings customers, ensuring all interactions comply with the Bank’s policies and procedures. Over time, the role will expand to support the Corporate Deposits team as well.
Day to day, you will build strong relationships with new and existing customers, respond to enquiries, and work closely with a small, collaborative service team - giving you the opportunity to make a real impact and deliver exceptional customer outcomes.
To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business.
What will your day look like?
Let Us Tell You a Bit About Us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let Us Tell You a Bit About The Opportunity
To deliver outstanding service to the Bank’s Business Savings customers, ensuring all interactions comply with the Bank’s policies and procedures. Over time, the role will expand to support the Corporate Deposits team as well.
Day to day, you will build strong relationships with new and existing customers, respond to enquiries, and work closely with a small, collaborative service team - giving you the opportunity to make a real impact and deliver exceptional customer outcomes.
To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business.
What will your day look like?
- Take personal ownership of customer contact across phone, email and secure message channels, delivering prompt, high-quality responses.
- Work independently and collaboratively to ensure daily workloads are completed and service excellence is maintained.
- Build strong knowledge of the Bank’s products and confidently handle customer enquiries and requests.
- Balance outstanding customer service with adherence to regulations, policies and procedures, including resolving complaints and supporting customers impacted by fraud or identity theft.
- Proven customer service experience within Financial Services (Savings experience desirable) with at least one year in a customer-facing role.
- Self-motivated, organised and able to work effectively without close supervision in a fast-paced environment.
- Strong communicator with excellent people skills, able to engage confidently with customers and colleagues at all levels.
- Consistent track record of delivering excellent service, including handling complex or challenging customer conversations.
- Able to remain effective when priorities shift, working through ambiguity to provide clear and accurate customer outcomes.
- Passionate about customer service and committed to delivering results; experience with system or user acceptance testing is an advantage.
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note that we have a thorough referencing process, which includes criminal record checks.