Scaled Customer Success Manager
UK Visa Sponsorship Analytics
Occupation Type
Business associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Ardoq. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Scales Customer Success Manager at Ardoq
Location: New York, US Remote, London, UK
Empower our global clients to unlock the full potential of their enterprise architecture practice through expert, tech-led engagement at scale.
The Ardoq Story
Ardoq is one of Norways most exciting scale-upsa truly global company built out of Oslo. We are a SaaS platform that helps organizations understand, manage, and evolve their complex digital landscape. By providing a dynamic, collaborative "digital twin" of their business, we connect systems, people, and processes to drive better decision-making and accelerate digital transformation.
Today, we help some of the worlds most complex organizations (like ExxonMobil and British Telecom) gain clarity in a changing world. We are backed by leading global tech investors, including EQT and One Peak, giving us the stability of a mature company with the speed and soul of a startup.
About The Role
This role is the strategic engine behind our ability to deliver value to every customer, regardless of size, by designing the systems and processes that power a world-class "one-to-many" engagement motion. You will bridge the gap between high-touch relationship management and automated efficiency, ensuring our global portfolio achieves measurable business outcomes and long-term growth.
At Ardoq, we value autonomy and psychological safety. In this role, you won't just follow a script; you will have the influence to shape your domain and the ownership to see your ideas through to execution.
US Salary band: $88,500 - $98,000
What Youll Do
Location: New York, US Remote, London, UK
Empower our global clients to unlock the full potential of their enterprise architecture practice through expert, tech-led engagement at scale.
The Ardoq Story
Ardoq is one of Norways most exciting scale-upsa truly global company built out of Oslo. We are a SaaS platform that helps organizations understand, manage, and evolve their complex digital landscape. By providing a dynamic, collaborative "digital twin" of their business, we connect systems, people, and processes to drive better decision-making and accelerate digital transformation.
Today, we help some of the worlds most complex organizations (like ExxonMobil and British Telecom) gain clarity in a changing world. We are backed by leading global tech investors, including EQT and One Peak, giving us the stability of a mature company with the speed and soul of a startup.
About The Role
This role is the strategic engine behind our ability to deliver value to every customer, regardless of size, by designing the systems and processes that power a world-class "one-to-many" engagement motion. You will bridge the gap between high-touch relationship management and automated efficiency, ensuring our global portfolio achieves measurable business outcomes and long-term growth.
At Ardoq, we value autonomy and psychological safety. In this role, you won't just follow a script; you will have the influence to shape your domain and the ownership to see your ideas through to execution.
US Salary band: $88,500 - $98,000
What Youll Do
- Lead the vision and execution for Ardoqs scaled customer engagement journey, turning digital touchpoints into meaningful value realization.
- Partner with CS Operations, Marketing, and Product to architect and refine a seamless tech-touch journey from onboarding through renewal.
- Use data-driven insights to architect the foundation for proactive churn mitigation and account expansion across high-volume customer segments.
- Help foster a high-performance culture built on mentorship and collective success
- Build and maintain strategic relationships across a large portfolio primarily through digital engagement and automated success plays.
- Use data-driven insights to identify customers in need and deploy scalable resources like webinars, guides, and "office hours".
- Proactively monitor account health data to implement automated or group-based mitigation strategies to prevent churn.
- Share best practices and advise customers on business objectives through one-to-many communication channels.
- Represent the product confidently through written content, video, and live sessions.
Who you are
We are looking for a collaborator who balances deep domain expertise with a humble, "team-first" mindset.
We live by three core values that define how we work and treat each other:
We are looking for a collaborator who balances deep domain expertise with a humble, "team-first" mindset.
- You have experience in B2B customer-facing roles, ideally within a high-growth SaaS environment, with a proven track record in a Scaled or Tech-Touch capacity.
- You are comfortable with ambiguity and enjoy the challenge of building from the ground up, with a passion for optimizing engagement workflows.
- You are proficient in success platforms and data-driven tools but are always curious about learning whats next.
- You can translate complex enterprise architecture concepts into clear, actionable plans for stakeholders through digital and live "one-to-many" channels.
- You have experience using AI tools to analyze customer data, streamline workflows, and scale customer engagementor a strong interest in learning how to integrate AI into day-to-day Customer Success operations.
We live by three core values that define how we work and treat each other:
- Bold: You don't settle for "good enough". You continuously raise the bar, challenging whats possible and acting decisively even when information is incomplete to maintain momentum.
We believe that high performance is powered by wellbeing. While our goals are global, our culture is quintessentially Nordic.
Youll have access to a competitive package that supports performance, wellbeing, and long-term success.
- Employee Stock Options - share in Ardoqs success as we grow together
- 25 days annual leave offered globally
- Enhanced parental leave available globally to support you and your family
- Retirement and insurance benefits, including travel, health, disability and life insurance
- Annual learning budget to support your growth and development
- A hybrid working policy: 2-3 days per week from one of our centrally located offices (London, Copenhagen, Oslo, New York)
Send us your CV - wed love to hear from you
Our hiring process typically includes 3 - 4 interview stages:
Intro screen chat with hiring manager case interview meet with the team.
Well be in touch within 1 week of each step and whether its a yes or no, youll get thoughtful feedback.
Final Note
At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, youll not only belong, youll impact, grow, and make work meaningful.
LNKD1_UKTJ
Our hiring process typically includes 3 - 4 interview stages:
Intro screen chat with hiring manager case interview meet with the team.
Well be in touch within 1 week of each step and whether its a yes or no, youll get thoughtful feedback.
Final Note
At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, youll not only belong, youll impact, grow, and make work meaningful.
LNKD1_UKTJ