Scheduler/Planner
CompanyCalor Gas Ltd
Location
Warwick, England, United Kingdom
Employment TypeFull-time
Posted At4/15/2026
UK Visa Sponsorship Analytics
Occupation TypeRecords clerks and assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£26,228
Looking for a role where organisation, problem-solving, and customer service come together? As a Scheduler/Planner, you’ll play a key role in keeping our operations running smoothly—helping customers when they need it most and ensuring our field teams are in the right place at the right time.
You’ll be part of a supportive team, working in a fast-paced environment where no two days are the same.
Rotating Shift Pattern
7:30am - 4:00pm
8:30am - 5:00pm
What You’ll Be Doing
Permanent, Full-time, Hybrid
£26,228
Looking for a role where organisation, problem-solving, and customer service come together? As a Scheduler/Planner, you’ll play a key role in keeping our operations running smoothly—helping customers when they need it most and ensuring our field teams are in the right place at the right time.
You’ll be part of a supportive team, working in a fast-paced environment where no two days are the same.
Rotating Shift Pattern
7:30am - 4:00pm
8:30am - 5:00pm
What You’ll Be Doing
- Planning and scheduling work for engineers, ensuring appointments are arranged efficiently
- Creating and managing work orders, including labour, materials, and purchase orders
- Coordinating with suppliers to ensure parts and equipment are delivered on time
- Handling customer queries via phone and email with professionalism and empathy
- Managing cancellations and rebooking appointments quickly and effectively
- Updating systems (CRM/ERP) with accurate, up-to-date information
- Supporting the completion and closure of jobs
- Working closely with internal teams, depots, engineers, and contractors
- Ensuring compliance with safety, GDPR, and company procedures
- Strong communication skills (written and verbal)
- A proactive problem-solver who can use their initiative
- Excellent organisation and attention to detail
- A calm, confident approach in a fast-paced environment
- A team player with a flexible and adaptable mindset
- A passion for delivering great customer service
- Experience in a customer service or call centre environment
- GCSE (or equivalent) in English and Maths
- 25 days annual leave + bank holidays
- Private medical insurance
- Company pension (up to 7.5% matched)
- Life assurance
- Staff discount on gas
- Retail and shopping discounts