SDS Product Support Specialist - SW

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

Responsibilities

• Providing expert level Incident & Escalation Management support to field personnel remotely and onsite (as needed)
• Efficiently orchestrating Major Incident Management situations
• Participating in Release Management processes to become familiar with products/updates prior to release
• Collaborating with cross-functional teams to recognize, analyze, and troubleshoot Field Service Trends
• Continuously develop the depth (specialist) as well as the breadth (generalist) of technical superiority
• Support Knowledge Management program with a commitment to “never solving the same problem twice”
• Conducting formal and ad hoc training sessions for field personnel

Excellent verbal, written, and interpersonal communication skills

Familiarity with ITSM (IT Service Management) tools (ex. Service Now, Salesforce) and methodologies (ex. ITIL)

Familiarity with Quality Frameworks (ex. Lean Six Sigma)

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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