Self-Pay Sales Advisor

West Horndon, England, United Kingdom

6/29/2025

Job Description

Self-Pay Advisor | Customer Service | Competitive salary plus excellent benefits | Hartswood | Permanent

We have an opportunity for you to join one of the UK’s leading Private Healthcare companies. We are recruiting great people to join our friendly and welcoming Self-Pay team at Spire East London and Essex HUB. If you have strong experience in a customer-facing role, you could join us here.

As a Private Patient Sales Advisor in our Self-Pay team, you will demonstrate excellent communication, interpersonal and relationship building skills, as well as a positive and proactive customer-focused attitude. A confident approach to handing a variety of systems will allow you to prioritise and manage your workload, in a collaborative, fast paced team environment.

Duties & Responsibilities

• Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking.
• Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability etc.
• Convert warm leads into appointments/sales in order to meet key performance targets
• Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
  
  

Who We Are Looking For

• A strong background in admin/customer service along with empathy skills as will be helping customers over the telephone (via a headset)
• Strong focus on delivering and meeting customer expectations
• The ability to work effectively as part of a team and be willing to learn
• High degree of accuracy and a methodical approach to workload
• IT literate and a competent user of the MS Office suite of products
• Able to work under pressure and to tight deadlines, with good organisational skills
  
  

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park
  
  

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart