Senior Administrator (Customer service)
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
About the role
We are seeking a highly motivated Senior Administrator to become part of our successful team in Oldham on a permanent basis.
This is a full-time permanent opportunity that offers hybrid working; 3 days per week in our Oldham office, with the option to work from home 2 days per week
As a Senior Administrator, you will be supporting your team and your manager with delivering compliance and supporting with CRM and no access to property caseloads, while providing a friendly service to our customers. You will ensure that compliance information and reports are up to date and accurate, budgets are on track and customer queries are answered quickly.
Reporting to the Contract Manager, you will be responsible for:
About the role
We are seeking a highly motivated Senior Administrator to become part of our successful team in Oldham on a permanent basis.
This is a full-time permanent opportunity that offers hybrid working; 3 days per week in our Oldham office, with the option to work from home 2 days per week
As a Senior Administrator, you will be supporting your team and your manager with delivering compliance and supporting with CRM and no access to property caseloads, while providing a friendly service to our customers. You will ensure that compliance information and reports are up to date and accurate, budgets are on track and customer queries are answered quickly.
Reporting to the Contract Manager, you will be responsible for:
- Monitoring the performance of contracts and/or suppliers ensuring quality and value for money.
- Monitor standards of administration and make recommendations for improvements.
- Escalate data quality issues promptly and proportionately so that actions can be taken to manage risks to statutory compliance.
- Take responsibility for providing a comprehensive administration service to the team including managing the no access cases and liaising with the tenancy enforcement team.
We are a customer-focussed organisation so we know that how we do things is just as important as what we do. You will not only be an experienced Senior Administrator, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate:
Essential
- Experience of working to deadlines and targets.
- Customer service experience.
- Good attention to detail.
- Ability to organise workload effectively and work methodically on own initiative.
- Good oral and written communications.
- Excellent knowledge of Microsoft Office.
- Technically proficient in Microsoft Excel & Word.
- Qualified to grade 4 in English & Maths (or equivalent)
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