Senior Architect

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Role: ServiceNow - Senior Architect (ITSM, HRSD)

Job Type: Fixed Term

Location: UK

Number of hours: 40 hours per week – full time

Ready to apply your architectural expertise and ServiceNow leadership to enterprise‑scale digital transformation?

We have an exciting opportunity for you — ServiceNow Senior Architect (ITSM, HRSD

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Lead architectural direction across high‑impact ServiceNow programmes.
• Build strong relationships with diverse stakeholders across business and IT.
• Contribute to innovation through problem‑solving, governance and technical excellence.

The Role

As a ServiceNow – Senior Architect, you will provide architectural leadership across ServiceNow ITSM and HRSD implementations. You will review requirements, define architectural approaches, and ensure solutions meet technical, security and compliance standards. You will contribute to enterprise roadmaps, lead design decisions, guide technical teams and ensure alignment with platform capabilities and customer objectives. This role requires hands‑on architectural expertise, strong understanding of ServiceNow modules, and experience delivering complex implementations involving integrations, custom applications, migrations and upgrades. You will work closely with business and IT stakeholders, offering guidance, mentorship and best‑practice recommendations to ensure robust and scalable platform delivery.

Key responsibilities:

• Understand customer business and IT processes to shape solution architecture.
• Engage with stakeholders to capture stated and unstated requirements and assess alignment with ServiceNow capabilities.
• Define architecture and solution designs for new HRSD/ITSM implementations and enhancements.
• Lead design activities for ongoing maintenance and improvement of existing ServiceNow applications.
• Ensure solutions meet agreed security, audit and compliance requirements.
• Provide architectural guidance and thought leadership to customers and TCS teams.
• Share best practices and mentor teams on ServiceNow development and design standards.
• Support application implementation and testing methodologies.
• Ensure alignment between business requirements, technical solutions and platform strategy.

Your Profile

• Strong experience across ITSM and HRSD ServiceNow modules.
• Hands‑on experience configuring and customising HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics.
• Integration experience with major HRIS platforms (e.g., Workday, SAP SuccessFactors).
• Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementations.
• Ability to design technical solutions from customer requirements and translate into functional specifications.
• Strong understanding of ITIL processes with ability to map requirements to ITIL and industry standards.
• Experience reviewing ServiceNow licence data and monitoring compliance.
• Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation.

Desirable skills/knowledge/experience:

• Ability to evaluate platform stability, performance and optimisation opportunities.
• Experience contributing to Agile planning meetings and retrospectives.
• Ability to proactively analyse and resolve application issues.
• Experience defining best practices for deployment, architecture and platform maintenance.
• Knowledge of additional ServiceNow modules such as SecOps, SPM or ITOM.
• TOGAF or equivalent architecture certification.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.