Senior Associate, Product Design
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Please note that this role will close at 00:01 on Sunday 15 March and therefore we advise getting your application in by no later than midnight on Saturday 14 March.
About Ofcom
Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.
We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.
About the team you’ll be part of
The Online Safety (OS) product team is responsible for developing and delivering innovative products that enhance online safety. The team focuses on creating user-centric, data-informed solutions that address the needs of various stakeholders within the organisation and beyond. The team plays a crucial role in supporting Ofcom's mission to ensure a safer digital life in the UK by leveraging technology and data to inform decision-making and drive impactful outcomes.
The purpose and scope of the role
We’re looking for a thoughtful, pragmatic Product Designer who thrives in data-rich environments and can lead design efforts across the full product lifecycle. You’ll work closely with product managers, engineers, and stakeholders to shape intuitive, elegant experiences that solve complex problems. Its as much about service design as it is experience design. This role requires someone who can operate independently, mentor others, and champion design quality and consistency across the team.
Your Key Responsibilities
- Lead end-to-end design: from discovery and ideation to wireframes, prototypes, and final UI.
- Collaborate cross-functionally to identify user needs, business goals, and technical constraints.
- Translate complex data concepts into usable visualisations, workflows, and interactions.
- Define journey diagrams, key UI principles, and feature briefs.
- Conduct and synthesise user research to inform design decisions.
- Run workshops and user testing sessions (in-person and remote).
- Iterate designs based on feedback and data (qualitative and quantitative).
The skills, knowledge and experience you’ll need for success.
Technical Knowledge and Experience
- Demonstrable experience and service design skills, including experience delivering 0-1.
- Experience in designing digital products (not just websites) in a professional setting.
- Experience designing for data-rich or AI enabled products.
- Expertise in using design and prototyping tools including Figma, Adobe XD, Miro, and/or equivalents.
- Solid grasp of usability, accessibility, and interaction design principles.
Decision-Making
- Building solutions: Develop creative ideas and options to address complex regulatory issues, using your design skills and evidence about users to develop well-founded solutions.
- Trailblazing ideas: Bring creative and original ideas that improve Ofcom’s digital services, our users’ experiences, and regulatory outcomes.
Project Management
- Executing plans: Organise tasks, set clear goals and communicate progress with colleagues and partners to meet a challenging product roadmap.
- Embracing change: Remain flexible in the face of change, such as changing policy/regulatory requirements, project or technical challenges, and evolving understanding of user needs.
Personal Accountability
- Owning accountabilities: Take responsibility for your projects, workstreams and actions, ensuring your work enables the wider programme team to deliver.
Relationship Management
- Harmonising work: Work effectively within multidisciplinary teams, understanding different specialisms, sharing information openly and collaborating to achieve shared goals.
- Comfortable working directly with product managers, engineers, and stakeholders.
Communication
- Articulating ideas: Express your ideas, thoughts, and design work in a clear and concise manner, supporting technical and non-technical teams.
Inclusivity Statement
At Ofcom we prioritise inclusive and diverse recruitment in order to truly reflect the society we represent.
Where positions are listed as full time, we remain open to reduced hours, part-time arrangements, job shares and other flexible working options from day one of employment. We warmly welcome applications from candidate returning to work after a break – for whatever reason.
As a disability confident employer, we offer interviews to any disabled applicant who meet essential criteria for advertised roles. Learn more about the scheme here.
If you need information in an alternative format or have specific preferences, please contact our recruitment team at resourcing@ofcom.org.uk or call 0330 912 1378.