Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Working hours per week: 40 hours
Level: Senior
Application closing date: Monday 11th August 2025
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value.
We’re
Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket
ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind
Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
Data & Insight
Data & insight is at the heart of the Ocado retail grocery team. From advising the buying team on promotions to run and products to range, to understanding how our customers buy their weekly shopping, through to building models for new loyalty schemes and personalised marketing campaigns, data and insight are critical to everything we do. We want our analysts to become experts in their business areas as well as have the skills needed to produce great insight. We therefore run regular training sessions to help develop the key skills needed – choosing visualisations, presentation skills, SQL, Tableau, statistics, and more.
The role
The Central Trading Insight team supports the buying teams within Ocado Retail with the data and insights needed to measure commercial performance, understand drivers, and make effective decisions.
Although the ability to extract and manipulate data from our databases, using SQL is critical, the demands of the role go well beyond those foundational technical skills. You will be expected to work with stakeholders to understand requirements, and scope projects, breaking more complex challenges into key milestones and managing your time to ensure deadlines are met. You will apply critical thinking to develop the best analytical approach to get to easy-to-understand, actionable insights and recommendations. Where appropriate, you will partner with insight colleagues in data science, reporting, customer, and merchandising to import expertise in such areas as statistics, predictive analytics, data visualisation, and automation.
This is a rewarding role, which will require you to learn at pace, in a sometimes challenging, but always highly supportive environment, whilst delivering real value to the business, almost from day one.
What You’ll Do
- Interrogate internal databases to provide recommendations to the trading team, and Ocado Retail’s senior leadership. This will involve shorter term, quick turnaround questions to help inform tactical decision making, and longer term projects shaping the future of Ocado Retail’s commercial strategy
- Visualise data and present insight in a concise manner with presentations tailored to the technical level of the audience
- Manage stakeholders, largely autonomously, to prioritise, scope, project manage, and complete analytical projects to better understand why customers buy what they do, and how we are able to influence their decisions with range, price, and promotions
- Play a leading role in drawing out the commercial implications of analysis
- Devise solutions and construct tools that enable data to provide answers to key business questions
- Mentor less experienced members of the team, and play a key role in ensuring accuracy, quality and relevance of their work
- Apply statistical techniques such as regression modelling to quantify the impact of variables affecting historical commercial performance, and build predictive models for future performance, as well as applying statistical tests to validate the robustness of recommendations
Example Projects
- Devising a method for measuring the performance impact of running promotions, and producing reporting to visualise the results in an accessible way
- Devising a method for measuring the performance impact of delisting products, and automating push alert notifications for relevant stakeholders, linked to a diagnostic tool enabling detailed investigation
- Developing a cost to serve profit model, which apportions all of Ocado’s various cost and income types to product level to get a view of ‘landed’ margin
Who You Are
Essential:
- SQL – you will either have some prior experience, or an eagerness and aptitude to learn at pace (with extensive training and support in the first weeks in role)
- Numeracy – demonstrated by one or more of: i. a good grade at Maths A level, ii. a STEM degree, iii. significant working experience with data and analysis
- Critical thinking and problem solving
- Commercial awareness
- Excellent Microsoft Office/Google Suite skills
- Managing relationships/influencing across multiple stakeholders and teams
- Data visualisation and ‘science communication’ skills – making the complex seem simple
- Project/workload management
Advantageous:
- Experience in a retail, e-commerce or FMCG consumer-facing business
- VBA/Google apps script
- Tableau
- Python
What’s In It For You
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays , options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
