Senior Community Relationship Manager - UK-based, Spanish speaking
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (27.0%).
Occupation Type
Financial accounts managers
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£44,700
(£22.92 per hour)
Occupation rate applies
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Description
What we’re looking for
We’re looking for someone who is mature, confident, organised and proactive, with the ability to build trusted relationships with both Airbnb Hosts and client stakeholders.
You do not need to come from a community management background to succeed in this role. We welcome candidates with transferable experience from a wide range of professional backgrounds, including operations, hospitality, teaching, law, customer success, account management, partnerships, programme coordination, or other roles involving relationship management, stakeholder engagement, communication and ownership.
About The Role
As a Senior Community Relationship Manager for Airbnb, you will focus on recruiting, onboarding and supporting engaged Airbnb Hosts in Spain and Portugal as part of the Community Leaders programme. Community Leaders are Hosts who volunteer to bring Hosts in their area together through local online Host Clubs, creating spaces to connect, collaborate, share knowledge and grow with Airbnb.
In this role, you will support a group of up to 100 Community Leaders, building trusted relationships with them, answering their questions, addressing concerns and helping them succeed in their role. This is a senior individual contributor position within the Community and Relationship Management Team, requiring confidence, sound judgement and the ability to work independently while collaborating closely with colleagues and client stakeholders.
This role is primarily focused on relationship management, programme support and stakeholder engagement. You will work directly with Hosts and Community Leaders, while also engaging confidently with client stakeholders. You will support the programme through activities such as meetups, webinars and office hours, as well as through clear communication, strong organisation and reliable follow-through.
You will also gather Host insights and help translate these into clear updates, reports and recommendations, so that the right improvements can be made across the Airbnb product, platform and Host experience.
Responsibilities
We’re looking for someone who is mature, confident, organised and proactive, with the ability to build trusted relationships with both Airbnb Hosts and client stakeholders.
You do not need to come from a community management background to succeed in this role. We welcome candidates with transferable experience from a wide range of professional backgrounds, including operations, hospitality, teaching, law, customer success, account management, partnerships, programme coordination, or other roles involving relationship management, stakeholder engagement, communication and ownership.
About The Role
As a Senior Community Relationship Manager for Airbnb, you will focus on recruiting, onboarding and supporting engaged Airbnb Hosts in Spain and Portugal as part of the Community Leaders programme. Community Leaders are Hosts who volunteer to bring Hosts in their area together through local online Host Clubs, creating spaces to connect, collaborate, share knowledge and grow with Airbnb.
In this role, you will support a group of up to 100 Community Leaders, building trusted relationships with them, answering their questions, addressing concerns and helping them succeed in their role. This is a senior individual contributor position within the Community and Relationship Management Team, requiring confidence, sound judgement and the ability to work independently while collaborating closely with colleagues and client stakeholders.
This role is primarily focused on relationship management, programme support and stakeholder engagement. You will work directly with Hosts and Community Leaders, while also engaging confidently with client stakeholders. You will support the programme through activities such as meetups, webinars and office hours, as well as through clear communication, strong organisation and reliable follow-through.
You will also gather Host insights and help translate these into clear updates, reports and recommendations, so that the right improvements can be made across the Airbnb product, platform and Host experience.
Responsibilities
Build and maintain strong, trusted relationships with Airbnb Community Leaders across Spain and Portugal
Recruit, onboard and support Community Leaders, helping them to succeed in their role
Act as a key point of contact for Leaders, responding to questions, addressing concerns and providing ongoing guidance and support
Deliver a high-quality experience for Leaders through consistent communication, strong follow-through and proactive relationship management
Support the delivery of the Community Leaders programme through activities such as meetups, webinars, office hours and other engagement initiatives
Work closely with internal colleagues and client stakeholders to ensure programme activity is well coordinated and delivered to a high standard
Gather feedback and insights from Hosts and Community Leaders, identifying key themes, issues and opportunities
Translate insights into clear written updates, reports and recommendations for internal teams and client stakeholders
Manage projects or workstreams independently, ensuring actions are followed through and priorities are delivered reliably
Facilitate conversations and discussions with confidence, adapting your approach to different audiences and situations
Help identify opportunities to improve the Leader experience, programme effectiveness and ways of working
Represent Standing on Giants and the Community Leaders programme in a professional, credible and thoughtful way at all times
Essential
Recruit, onboard and support Community Leaders, helping them to succeed in their role
Act as a key point of contact for Leaders, responding to questions, addressing concerns and providing ongoing guidance and support
Deliver a high-quality experience for Leaders through consistent communication, strong follow-through and proactive relationship management
Support the delivery of the Community Leaders programme through activities such as meetups, webinars, office hours and other engagement initiatives
Work closely with internal colleagues and client stakeholders to ensure programme activity is well coordinated and delivered to a high standard
Gather feedback and insights from Hosts and Community Leaders, identifying key themes, issues and opportunities
Translate insights into clear written updates, reports and recommendations for internal teams and client stakeholders
Manage projects or workstreams independently, ensuring actions are followed through and priorities are delivered reliably
Facilitate conversations and discussions with confidence, adapting your approach to different audiences and situations
Help identify opportunities to improve the Leader experience, programme effectiveness and ways of working
Represent Standing on Giants and the Community Leaders programme in a professional, credible and thoughtful way at all times
Essential
- Native-level Spanish fluency, with a strong understanding of the Spanish market and cultural context
- Based in the UK
- Strong experience in stakeholder management, with the confidence to work credibly with senior stakeholders
- Excellent written communication skills, including the ability to produce clear updates, reports and recommendations
- Experience of owning projects or workstreams and delivering them reliably from start to finish
- Portuguese language skills
- Experience in community management
- Experience in customer-facing, partner-facing or relationship-based roles
- Experience in online moderation, onboarding, facilitation, hospitality, teaching, operations, account management, customer success, partnerships, or similar transferable environments
Standing on Giants is the world’s first agency for businesses that want to build a brand-owned online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, Sonos and Utilita, helping them launch successful communities that deliver real results. We were recognised as Best-in-Class at the 2020 Khoros Kudos Awards.
We are also proud to be the first online community company to attain B Corp(TM) Certification, reflecting our commitment to the highest standards of environmental and social responsibility. Our vision is a world where business works for the benefit of people and the planet, not just profit, powered by trusting and collaborative communities. That commitment shapes how we work every day. Our people are central to this, and we offer a range of employee benefits, a supportive and open environment, and a shared commitment to working as sustainably as possible.
We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.
Please note that we will carry out criminal and financial background checks on successful candidates.
Due to the high number of application
s, we are only able to contact successful applicants.
Location
Location independent, with regular travel to London, UK
Location
Location independent, with regular travel to London, UK