Senior Consultant

CompanyFreshminds

LocationEngland, United Kingdom

Posted At3/11/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (39.0%).

Occupation Type

Biochemists and biomedical scientists

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£45,900 (£23.54 per hour)

Occupation rate applies

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Description

Role: Senior Consultant/ Manager - Ops Model design

Client Background

The organisation is a UK-based management consultancy specialising in the energy and utilities sector. The consultancy is recognised for combining deep sector expertise with practical delivery to help energy organisations navigate complexity, improve customer outcomes and build scalable operating models.

The Role

The consultancy is delivering an eight-week engagement to design a high-level operating model to sit alongside a modern SaaS platform as part of its go-to-market proposition. The objective is to improve customer experience, service quality, and operational performance by ensuring the technology is underpinned by a clear, effective operating model that clients can readily adopt. The engagement comprises a two-week discovery phase, followed by six weeks of detailed design and documentation.

Responsibilities:

Shape the future-state operating model across front-line and back-office functions
Lead or support discovery activities, including current-state assessment and future-state visioning

Define customer service, contact centre, and operational process models

Design back-office functions including billing, settlements, debt, complaints and service recovery

Clarify roles, responsibilities and interaction models

Produce high-quality documentation and design artefacts for external use

Work collaboratively with internal consultants and client stakeholders to develop a market-ready proposition

Ensure designs reflect constraints, regulation and real-world operational considerations

Experience:

Strong consulting experience, ideally at Senior Consultant or Manager level
Proven experience designing or assessing operating models in energy retail
Understanding of SaaS-enabled operating models and platform-aligned transformation
Deep familiarity with customer service operations within retail
Experience across billing, settlements, debt management, complaints or related back-office functions
Ability to translate complex operational concepts into clear, structured documentation
Skilled in stakeholder engagement with both technical and operational teams

Comfortable working at pace on short, structured engagements

Details:

Start date: 23 March 2026
Duration: 8 weeks
Day rate: £450 P/D (LTD)
Location: UK based, hybrid, occasional travel.