Senior Credit & Collections Representative (Spanish-speaking)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (59.0%).
Occupation Type
Collector salespersons and credit agents
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Business Job Title: Senior Credit & Collections Representative (Spanish-Speaking)
Position Location: Paisley, United Kingdom
When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Position Summary:
The Senior Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.
The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics. As a more experienced and skilled professional, you will possess a broader knowledge base and assume additional responsibilities within the team.
Responsibilities:
Standard (Mon-Fri)
Environmental Conditions
Office
Business Job Title: Senior Credit & Collections Representative (Spanish-Speaking)
Position Location: Paisley, United Kingdom
When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Position Summary:
The Senior Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making.
The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics. As a more experienced and skilled professional, you will possess a broader knowledge base and assume additional responsibilities within the team.
Responsibilities:
- Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
- Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
- Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
- Update core systems manually to accurately reflect credit limits, hold status, etc.
- Assist the cash application team where required (remittance request etc.).
- Assist with the company’s e-invoicing process, if relevant.
- Train and mentor new employees joining the Order-to-Cash (OtC) Department.
- Other additional duties or tasks may be assigned periodically by the Line Manager.
- This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations.
- Proven attention to detail and accuracy.
- Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals.
- Ability to work independently in order to resolve complex issues and perform first level escalations.
- Fluent in English and Spanish.
- University or College degree / degree in accounting or finance is an advantage.
- Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
- Relevant software application proficiency is strongly preferred (e.g., Oracle E1, SAP, CForia, etc.).
- Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
- Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.