Senior Customer Manager

Position Summary

Magellan Aerospace, Llay Wrexham has an exciting opportunity for a Senior Customer Manager.

• Full time permanent position
• 39 hours per week
• Job location: Llay, Wrexham, LL12 0PB.
• Unionised site – works in partnership with Unite the Union.
  
  

A proactive and results-oriented Senior Customer Manager to lead the successful delivery and execution of key customer programmes. This role carries full accountability for programme performance and requires close collaboration with internal departments to ensure sales forecasts, delivery targets, customer satisfaction, and commercial obligations are met. As the primary escalation point for internal and external stakeholders, the Senior Customer Manager will drive issue resolution, chair internal reviews, and manage recovery plans to maintain delivery excellence and commercial alignment.

Perks And Benefits

• A company culture that promotes work life balance
• Access to mental health support
• Business performance related bonus
• Career development opportunities
• Commitment to continued learning and development
• Perkbox - includes monthly treats and discounts from selected restaurants, cinemas, shops etc
• Long Service Awards
• Enhanced Holiday Entitlement based on length of service
• Free parking
• 25% off local gym membership
  
  

Essential Responsibilities

Strategic Leadership & Governance

• Hold overall accountability for assigned programmes, ensuring delivery to schedule, cost, and quality requirements
• Facilitate and chair regular D1 and internal programme meetings, ensuring risks, actions, and opportunities are tracked and managed effectively
• Support and influence cross-functional collaboration between planning, operations, commercial, and finance teams to ensure programme success
  
  

Customer Engagement & Escalation Management

• Act as the primary escalation point for customer and internal programme issues, ensuring timely resolution and alignment
• Host and lead customer visits, providing confidence in programme execution and delivery performance
• Prepare and present customer recovery packs, order book insights, and forecast updates to support relationship management and transparency
• Support order book vs. delivery call-off discrepancies, working with stakeholders to realign plans where needed
  
  

Operational Execution & Performance Management

• Lead execution of all customer orders ensuring alignment with business cases and contractual obligations
• Support internal meetings including Level 3 SQCDP reviews and D1 performance tracking
• Monitor and report on product family performance, anticipating risks, and executing proactive Risk, Issue, and Opportunity Management
  
  

Performance Reporting & PRM Facilitation

• Facilitate and lead Programme Review Meetings (PRM) to ensure programme status is reviewed and actions are defined and executed
• Monitor and report programme performance metrics including delivery adherence, sales progress, and issue resolution status
  
  

Sales, Forecasting & Commercial Control

• Drive and coordinate sales forecasting activities in collaboration with operations and commercial teams
• Challenge and reconcile build rates vs. Aircraft rates, identifying gaps and solutions to optimise performance and resources
• Address and manage aged debt and invoice queries in collaboration with finance and Customer Managers, ensuring timely resolution
  
  

Position Requirements

Essential Criteria:

• Significant experience in senior programme, operations, or customer leadership roles, preferably within manufacturing, aerospace, or complex engineering environments

Demonstrated success managing customer relationships, escalations, and programme delivery

Strong business acumen with the ability to align strategic goals with operational execution

Proficient in performance management tools (e.g., SQCDP), ERP systems (e.g., SAP), forecasting, and reporting

Excellent leadership, communication, and stakeholder engagement skills

Strong analytical, commercial, and decision-making abilities

Positive attitude

Proactive Can Do Approach

Ability to influence others

Desirable Criteria:

• Experience of working in a manufacturing environment or similar
• Previous experience with ERP systems (SAP preferred)
• Degree qualified or equivalent experience in a similar role in a manufacturing environment
• Exposure to lean manufacturing principles
• Demonstrated experience of effective stakeholder management
  
  

Key Competencies:

• Conflict Management
• Business Acumen
• Customer Focus
• Results Driven
• Planning and organising
• Analytical skills
• Perseverance
• Attention to detail
• Works well under pressure
• Be a Team player
• Professional
• Resilient
  
  

Other Skills/Abilities

Personal Attributes:

• To have Integrity
• Respectful to others
• Creative in finding ways to do things better
• Act ethically in all you do
• Collaborate well with others
  
  

About us:

Magellan Aerospace is a global, integrated aerospace company that provides complex assemblies and systems solutions to aircraft and engine manufacturers, defence and space agencies worldwide. The organization officially adopted the name “Magellan Aerospace Corporation” in 1996; deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts, so the company’s vision has been to carry this same legacy into the future of the aerospace industry.

At Magellan, we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create value. Employees are our greatest resource in working towards a successful future, and together we build professional relationships that thrive. We know that personal development is fundamental to the success of every individual, and every individual is fundamental to the success of our business, so we invest in our employees and provide excellent career progression opportunities. When you are part of Magellan, you are part of the team!

Note

Magellan may use an approved Artificial Intelligence (AI) note-taking tool to support the initial screening stage of its recruitment and selection process. All AI use is performed in accordance with Magellan’s privacy policies. Personal information associated with any job application will not be shared with or retained by any third party. Magellan the ultimate discretion to determine which applications proceed through the initial screening process.

Confidentiality

Magellan Aerospace respects the privacy and confidentiality of personal information provided by candidates and shall not disclose to any external parties unless legislated.

Thank you for considering this exciting opportunity. This document is intended to provide the reader with information and is not a contractual document. Some of the material therefore may be subject to change.