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This role is a 12 month maternity cover
We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.
With over 1,500 team members worldwide, we’re proud of our diverse, inclusive culture where everyone is encouraged to speak up, challenge thinking, create breakthroughs and collaborate openly. Our people are what set us apart, and we’re committed to creating an environment where everyone can thrive.
Reports to: VP Customer Operation
Location: Nottingham
Hours: 36.5 hours per week, Monday to Friday (4.30pm finish on a Friday)
The Senior Customer Operations Manager Mission:
The Senior Customer Operations Manager is responsible for the overall performance of a team of Customer Operations Executives who service a portfolio of accounts within the relevant channel, whilst ensuring that an optimal level of support is given to internal and external customers. This role will be responsible for leading the group, driving performance, and supporting team development.
Integral to the role is managing relationships with key stakeholders internally across our key functions and brands whilst externally supporting commercial with our trading partners, ensuring deliveries are made on time and in full, allowing us to maximise sales, margin and business opportunities.
How you'll drive success:
What you'll need to thrive:
Alongside a competitive salary and discretionary bonus, we offer a comprehensive benefits package designed to support your wellbeing, flexibility, and life outside work. This includes generous holiday allowance with the option to buy more, hybrid and flexible working, enhanced family leave, pension and financial protection, wellbeing support, travel schemes, and generous discounts across Pentland Brands and selected retail partners. You can find full details of our benefits and perks on our UK Benefits page.
The Interview Process
We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next: