Senior customer relations officer (Complaints)
UK Visa Sponsorship Analytics
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Senior customer relations officer (Complaints) – 6 month contract
Oliver James are partnered with a Global leader within the Insurance industry, who are recruiting for an expert in complaints handling to join their London office on a contract basis.
Main Responsibilities
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Oliver James are partnered with a Global leader within the Insurance industry, who are recruiting for an expert in complaints handling to join their London office on a contract basis.
Main Responsibilities
- Accurately managing a complaint caseload
- Working closely with the FOS
- Undertaking route cause analysis
- Contribute to Treating Customers Fairly (TCF) and raising conduct issues
- Keep up to date with regulatory developments
- Play a role in improving customer experiences
- Strong FCA regulatory knowledge for complaints handling
- Strong understanding of the FOS
- Excellent communication and interpersonal skills.
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