Senior customer relations officer (Complaints)
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Senior customer relations officer (Complaints) - 6 month contract
Oliver James are partnered with a Global leader within the Insurance industry, who are recruiting for an expert in complaints handling to join their London office on a contract basis.
Main Responsibilities:
- Accurately managing a complaint caseload
- Working closely with the FOS
- Undertaking route cause analysis
- Contribute to Treating Customers Fairly (TCF) and raising conduct issues
- Keep up to date with regulatory developments
- Play a role in improving customer experiences
Key Skills:
- Strong FCA regulatory knowledge for complaints handling
- Strong understanding of the FOS
- Excellent communication and interpersonal skills.
If this sounds of interest, click apply OR email your interest to 'milly.gray@oliverjames.com'.