Senior Customer Success Manager
UK Visa Sponsorship Analytics
Occupation TypeBusiness associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Excited to grow your career?
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
If you think that this opportunity is right for you, we encourage you to apply. We can’t wait to see where your PTC experience takes you next.
The Senior Customer Success Manager is a critical component within the account team. This position emphasizes significant contributions to customer outcomes and value realization and delivers robust account management support. It offers the opportunity to interface with senior leaders, provide guidance to executive, program, and technical teams, and act as the voice of the customer within PTC.
Customer Success Managers are naturally curious about PTC solutions and their domains of use. They seek hands-on experience working with experts in the field to understand best how PTC’s solutions help our customers meet their business objectives. If you enjoy developing domain and relationship management experience, we want you to join our team.
Responsibilities
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Excited to grow your career?
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
If you think that this opportunity is right for you, we encourage you to apply. We can’t wait to see where your PTC experience takes you next.
The Senior Customer Success Manager is a critical component within the account team. This position emphasizes significant contributions to customer outcomes and value realization and delivers robust account management support. It offers the opportunity to interface with senior leaders, provide guidance to executive, program, and technical teams, and act as the voice of the customer within PTC.
Customer Success Managers are naturally curious about PTC solutions and their domains of use. They seek hands-on experience working with experts in the field to understand best how PTC’s solutions help our customers meet their business objectives. If you enjoy developing domain and relationship management experience, we want you to join our team.
Responsibilities
- Ensure EMEA customers receive delighted experiences with PTC solutions.
- Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers.
- Domain experience with SLM and as a bonus CAD/PLM/ALM software, plus the ability to understand how these solutions are implemented
- Previous experience with ServiceMax / Salesforce would be a plus
- Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences, from executive decision-makers to staff at all levels.
- Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements
- Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment.
- Fluency in English (spoken and written) is required for this role.
- Integrity & Trust: You have an established record of trust and are seen as a direct, thoughtful individual unafraid to present the unvarnished truth in an appropriate and helpful manner. You keep confidences, admit your mistakes and never misrepresent yourself or the company for personal gain.
- 4+ years of Customer Success, Project Management, Program Management, or relevant industry experience
- Bachelor's Degree or equivalent experience
- This is a remote role, but requires ability to travel ~25% of the time
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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