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Stream is on a mission to bring better financial wellbeing to frontline workers.
We partner with some of the world’s most famous employers - like Asda, Bupa, Burger King and the NHS - to make it happen, giving their teams access to a range of different financial benefits. Over three million people can now choose how often they’re paid, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.
Stream is unique: VC-backed and growing at scale-up pace, but with a social conscience. Some of the world's leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.
You’d be joining a team of over 300 passionate, ambitious people, across Europe and the USA, building a category-leading fintech product and all united by that same mission.
The Opportunity:
When an employer signs up for Stream, they are buying a service that has the potential to transform their business by improving the financial wellbeing of their workforce. This can only happen if enough people know about Stream and are reaping the benefits!
As a Senior Customer Success Manager, you’ll be at the heart of our mission, responsible for ensuring every client stakeholder, frontline manager and employee hears about Stream and will continually reinforce the impact Stream is making on our client’s people at an organisational level. You’ll work closely with some of our enterprise & mid-market clients to understand their wider business objectives, company set-up and communications channels, to execute the best awareness plans and ensure their platform is continually optimised for success.
Managing a portfolio of clients, you will also need to be able to interpret data and build out robust case studies to support any proposals or initiatives to support adoption, optimisation, growth and advocacy.
As the voice of our customer, you will know your clients inside out and will regularly share insights back to the business that enables us to understand how we can create more value for them and replicate success across our entire customer base.
The Team:
You’ll be part of a high-performing Customer Success Team responsible for app adoption rates, client retention and identifying opportunities for product expansion, as well as creating advocates of our products and services.
What will you be doing?
What experience might you have?
Must-haves:
Within 3 months you’ll have:
Within 6 months you’ll have:
Working Policy:
What will we do for you?
At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Stream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.