Senior Customer Supply Chain Specialist UK

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for a proactive and driven Senior Customer Supply Chain Specialist to join our Customer Supply Chain Team, reporting directly to the Head of Customer Supply Chain UK. As the primary interface with our customers, the team plays a pivotal role in delivering exceptional service and driving customer satisfaction.

As a vital member of the UK team, the Senior Customer Supply Chain Specialist is responsible for managing the end-to-end Order-to-Invoice process for our most important customers. This role requires strong cross-functional collaboration and is critical in ensuring smooth execution and consistently high service levels.

What you will be doing

:

• Manage and process orders for key customers, ensuring accuracy and timely execution
• Produce and maintain open order books, sharing updates with customers and internal sales teams
• Communicate SKU challenges, availability, and back-in-stock dates to customers
• Monitor warehouse and transport activities, escalating and resolving issues proactively
• Coordinate customer delivery bookings with 3PL warehouse and logistics teams
• Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings
• Create and maintain Customer SOPs for warehouse execution
• Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions
• Mentor and coach Customer Supply Chain Coordinators to develop team capabilities
• Key Relationships:
• External Customers
• 3PL Regional Warehouses and Transport Providers
• JJ Finance, Sales Teams & Account Managers
• IT, Demand, and Supply Planning Teams
• Customer Service Analyst
  
  

What we need from you:

• 3–5 years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context