Senior Delivery Manager/Project Manager
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ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, UK HQ and offices in the US, we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.
At ProofID, our mission is clear - we strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.
With over 100 employees worldwide, we still maintain a close-knit culture. Join us at ProofID and be part of an exciting journey towards revolutionising identity management while working alongside world-leading customers.
We’re looking for a Senior IT Delivery / Service Manager to lead service operations and delivery across a managed service and agile squad. You’ll ensure stable, high‑quality services while driving a prioritised project backlog, strong governance, RAID management, and commercial control.
What you’ll do
- Lead service delivery for a managed service, ensuring reliability, performance, and continuous improvement.
- Ensures project are delivered on time, to required standard and within budget
- Oversee delivery of a prioritised project backlog, working with the Product Owner to ensure features are delivered to time, quality, and business value.
- Manage RAID (Risks, Assumptions, Issues, Dependencies) across services and projects, ensuring clear ownership and timely mitigation.
- Handle scope‑related conflicts by aligning stakeholders, clarifying priorities, and ensuring decisions support agreed delivery outcomes
- Support project governance through structured review meetings, transparent reporting, and proactive stakeholder engagement.
- Manage project commercials, including budgeting, forecasting, vendor spend, and commercial risks.
- Drive incident, problem, and change management to maintain service stability.
- Collaborate with stakeholders, vendors, and other squads to ensure smooth delivery and alignment with organisational goals.
What you’ll bring
- Proven project‑management experience across agile, waterfall, and hybrid methodologies.
- Strong background in IT service management within a managed service environment.
- Experience in delivery leadership, backlog management, and cross‑functional coordination.
- Solid understanding of RAID management, project governance, financial tracking, and commercial processes.
- Confident conflict‑management skills, especially around scope, prioritisation, and stakeholder alignment.
- Excellent communication and stakeholder‑management skills.
Our Values:
WE DO GREAT WORK WE VALUE OUR CUSTOMERS
WE SUPPORT OUR COLLEAGUES WE ARE CURIOUS
ProofID is an equal opportunity employer. We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation, neurodiversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.